Patient Coordinator

Job Description About UsRowe Plastic Surgery is a multi-site aesthetic and reconstructive plastic surgery practice founded by Dr. Norman Rowe, with offices in New York City, New Jersey, and Palm Beach, and a new location opening in Atlanta. Our patients come to us for exceptional surgical results and a personalized, high-touch experience from the first call through recovery. Our team makes that experience possible, and we are growing.

We are looking for a polished, organized Patient Coordinator to join our Park Avenue office. You will be the first person our patients meet and their main point of contact throughout their care. If you enjoy building relationships with patients, keeping a busy schedule running smoothly, and working closely with surgeons and clinical staff, this role is a great fit.

• Welcome patients warmly and manage check-in, check-out, and the day's schedule flow
• Respond promptly and courteously to calls, emails, and online inquiries

• Schedule and confirm consultations, pre-operative appointments, and post-operative follow-ups
• Coordinate provider calendars, including virtual consultations
• Send appointment reminders and follow up on cancellations and missed appointments

• Guide prospective patients through the consultation process, including pricing and financing options
• Follow up with consultation leads and track conversions for practice reporting

• Collect new patient paperwork, medical history, signed consents, and patient photos
• Manage medical clearance: gather information from patients and send clearance to the hospital
• Obtain authorizations for radiology, MRI, and CT scans
• Maintain accurate patient records in the EMR in compliance with HIPAA

• High school diploma or equivalent
• 1-3 years of experience in a medical office, aesthetic practice, or customer-facing healthcare or hospitality role
• Strong verbal and written communication skills and a professional presence
• Proficiency with scheduling software and EMR/practice management systems
• Strong attention to detail in a fast-paced environment

• Experience in plastic surgery, dermatology, or a medical spa
• Medical Assistant training or experience
• Familiarity with cosmetic financing platforms (Care Credit, Cherry, Alphaeon)
• Experience with Nextech, Symplast, or a similar aesthetic EMR

• Full-time, hourly (non-exempt), based in our Park Avenue office
• Occasional early morning, evening, or weekend availability to accommodate patient scheduling

Pay range: $22.00 - $24.00 per hour, based on experience

• 401(k)401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

In person

Rowe Plastic Surgery is a leading provider of aesthetic and reconstructive procedures, committed to delivering exceptional patient care in a supportive and professional environment. With multiple locations across the region, our team of board-certified surgeons, clinicians, and administrative professionals work collaboratively to help patients look and feel their best. We pride ourselves on innovation, patient satisfaction, and a strong culture of excellence and compassion.

Rowe Plastic Surgery is a leading provider of aesthetic and reconstructive procedures, committed to delivering exceptional patient care in a supportive and professional environment. With multiple locations across the region, our team of board-certified surgeons, clinicians, and administrative professionals work collaboratively to help patients look and feel their best. We pride ourselves on innovation, patient satisfaction, and a strong culture of excellence and compassion.

Rowe Plastic Surgery is an equal opportunity employer. We welcome applicants of all backgrounds and make employment decisions without regard to any characteristic protected by federal, state, or local law.