Well- Coach

The Well-being Coach serves as Upstate Veterinary Specialties subject matter expert in emotional wellness, crisis intervention, grief support, compassion fatigue, and psychological wellbeing. The primary purpose of this role is to provide specialized emotional and behavioral support to clients and team members experiencing significant distress, while promoting resilience, wellbeing, and psychological safety throughout the organization.

Unlike the Client Advocate role, which serves as the primary point of contact for the routine client experience, communication, visitation coordination, and euthanasia logistics, the Well-being Coach focuses on high-acuity emotional situations, complicated grief support, anticipatory grief counseling, decision-making support, family conflict mediations, crisis intervention, staff wellbeing, grief counseling, education, consultation, and organizational wellness initiatives.

The Well-being Coach serves as a consultant and escalation resource to the Client Relations Specialists and clinical teams, Client Advocates, leadership, Human Resources, and hospital staff to ensure individuals experiencing significant emotional distress receive appropriate support, intervention, and access to community resources.

Experience Requirements:

Two years of Well-being coaching experience is required, preferably in a medical, hospice, or mental health setting

Experience with grief, loss and bereavement is required

Experience working successfully with multi-disciplinary teams is preferred

Education:

Bachelor or Masters degree in a related field is preferred

Skills:

Demonstrated excellent communication skills both written and verbal. Ability to present information and tools in a clear and concise manner.

Excellent organizational skills with the ability to multi-task and prioritize.

Ability to work independently and be self-directed.

Ability to provide supportive services needed by clients and staff in an emotionally intense, fast-paced setting.

Ability to remain calm in high stress situations.

Demonstrated experience in effectively de-escalating situations.

Ability to handle highly confidential information in a trustworthy manner.

Ability to present oneself in a genuine and compassionate manner.

Flexible attitude and work habits

Flexible with working schedule, pending UVS business needs

Demonstrate leadership capabilities, professionalism and the ability to encourage a positive work environment

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions:

Client Crisis Intervention & Advanced Emotional Support Respond to escalations from Client Relations Specialists, Client Advocates, medical teams, leadership, and hospital staff involving significant emotional distress.

Provide in-the-moment interventions for clients experiencing acute grief, emotional crisis, severe anxiety, panic, family conflict, psychological distress, or traumatic circumstances.

Assist clients experiencing complex decision-making challenges involving quality of life, euthanasia, financial hardship, ethical concerns, or family conflict.

Provide specialized support during situations involving:

Client surrender considerations

Animal cruelty investigations

Rabies suspect cases

Severe trauma cases

Threats of harm to self or others

Suicidal ideation or comments

Significant behavioral or mental health concerns

Facilitate referrals to community-based mental health, grief, crisis, or social service resources when appropriate.

Provide follow-up support for clients experiencing prolonged or complex grief reactions.

Staff Wellbeing & Resilience Serve as the primary resource for employee wellbeing initiatives throughout the hospital.

Provide confidential support, consultation, and coaching to team members experiencing compassion fatigue, burnout, moral distress, secondary traumatic stress, grief, workplace stress, or emotional exhaustion.

Facilitate individual and group debriefings following emotionally challenging, traumatic, or high-impact cases.

Support leaders and managers in navigating emotionally complex employee situations.

Assist employees in accessing Employee Assistance Program resources and external support services when appropriate.

Participate in employee retention, engagement, and wellness initiatives designed to strengthen organizational culture.

Education & Organizational Development…