Manager, Dietary Patient Services

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values.

We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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We have an exciting opportunity to join our team as a Manager, Dietary Patient Services.

In this role, the successful candidate The Manager, Patient Services is responsible for the full scope of patient food and nutrition service operations, from serving and meal delivery through diet office accuracy, regulatory compliance, patient experience, and other responsibilities as directed. This role works hands-on in daily operations (rounding on units, auditing tray accuracy, resolving service issues in real time) and carries broader programmatic ownership such as departmental budget and staffing plans, policy and procedure manuals, hiring and performance management, and cross-functional partnership with Clinical Nutrition, Culinary, and hospital leadership.

The Manager acts as the primary ambassador for Food & Nutrition Services to patients, families, nursing units, and the multidisciplinary care team, and is accountable for meeting patient satisfaction, safety, and budgetary targets. The manager maintains and adheres to established policies and standards and implements improvements and efficiencies as directed.

• Oversees all aspects of the patient services operations including the meal delivery system, tray assembly, tray line operations, and delivery to patient care units.

• Adheres to and promotes the mission, vision and values of the Food and Nutrition Services Department and NYU Langone Health. Achieves a world class level of food and hospitality for our staff, patients, and guests

• Maintains inpatient par stock levels and floor stock supplies; manages diet office functions to ensure diet orders are accurately received, entered, and reflected on trays.

• Regularly rounds on patient units, interacts directly with patients and families, and performs service recovery to resolve complaints and ensure satisfactory outcomes.

• Audits meal delivery systems on an ongoing basis such as tray accuracy, test trays, food temperatures and temperature logs and maintains statistical records for the patient services area.

• Ensures adherence to dietary restrictions and modified-diet orders, coordinating closely with nursing and clinical staff.

• Tracks and monitors various KPI? including but not limited to daily census and tray count, PSI occurrences and associated information, timeliness, accuracy, and product usage.

• Ensures all sanitation, food safety, and infection-control requirements are met (HACCP principles); addresses safety and equipment/maintenance issues promptly.

• Maintains compliance with all applicable regulatory and accrediting bodies, including The Joint Commission (TJC), Department of Health (DOH) and CMS.

• Leads or participates in performance-improvement and quality-assurance initiatives for the department and represents Food & Nutrition Services on relevant hospital committees.

• Monitors and escalates all relevant PSI occurrences within 24…