Provider Relations Representative

Posted Tuesday, September 22, 2026 at 4:00 AM

Versant Health is one of the nation's leading administrators of managed vision care, serving over 35 million of our clients' members across the United States. Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members' lives with easy-to-use vision solutions rooted in choice value, and care, we believe that everyone has the power to become anything they set their sights on.

See how you can make a difference with the support of strong leadership and a team environment.

Versant Health:
Making Healthy Vision a Reality for Everyone

The Provider Relations Representative is an experienced customer service professional with excellent interpersonal, verbal, and written communication skills.

The Provider Relations Representative serves as the first point of contact for Versant’s provider network.

This individual will have the skill set to analyze and problem solve any claims-related issues and make system updates to provider demographic information as needed.

This individual must have excellent organizational skills and be able to multi-task.

The Provider Relations Representative will assist the Provider Relations Manager with network recruitment activities and provider network updates.

He or she will prepare documents for Credentialing, review and monitor provider complaints, grievances, and escalated issues as necessary to the appropriate staff.

• Serve as initial contact and respond to all provider related inquiries with exceptional service and timely responses in a professional and courteous manner
• Resolve and respond to provider claims issues and complaints:
• Identify and correct fee schedule issues
• Submit requests for adjustments to Claims
• Provide education to providers and their office staff regarding processes and changes
• Accurately update systems with changes in provider information
• Process recruitment materials and applications received from providers
• Assist in recruitment projects, network comparisons and data entry
• Initiate improvements to processes and procedures for Provider Relations that support company and departmental standards and strategic directives
• Other duties as assigned

• High school diploma or equivalent is required.
• Preferred Associate’s Degree
• Three (3) or more years of customer service and administrative experience
• Preferred experience in a managed health care environment, provider relations and/or customer service
• Understanding of vision care insurance is a plus

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.

As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

We offer a comprehensive and competitive total rewards package designed to support your health, financial well‑being, and work‑life balance. Benefits include medical, dental, and paid vision coverage; paid time off and company holidays; retirement savings with employer contribution; employee wellness resources; and professional development opportunities. Additional benefits…