Manager of Behavioral Health

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities.

Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY.

For more information, please visit our website ndoormedical.org.

Open Door is currently seeking a Manager of Behavioral Health at our Ossining site, working four days per week onsite and one day remotely. The Manager of Behavioral Health is responsible for Open Door’s Article 28 LCSW/therapist team. The Manager, Behavioral Health ensures that services are fully integrated across all sites/departments/programs and are provided according to the patient-centered medical home model, with an emphasis on patient-focused, team-based care.

Primary responsibilities include staff supervision, behavioral health consultation and direct provision of high-quality evidence-based mental health treatment and substance use counseling to individuals across the lifespan via individual, family and group modalities.

DUTIES AND RESPONSIBILITIES STAFF SUPERVISION Provides individual and group supervision, including clinical supervision, coaching and mentoring to direct reports

Supervises and mentors social work/mental health counseling/marriage and family therapy students, interns, and other behavioral health trainees by providing clinical guidance, professional development, and ongoing performance oversight

Participates in human resource management activities including staff recruitment, orientation/training, competency/performance evaluation programs, and performance improvement activities

Monitors productivity and quality/process measures and implements improvement activities when needed

Conducts chart reviews, data tracking, data reporting, and quality improvement activities

Receives call out notifications and time-off request from staff; notifies site leadership and team members; ensures that patients and notified and visits rescheduled

Provides supervisory and operational coverage for non-direct report staff in the Behavioral Health Department when managers are unavailable (e.g. planned and unplanned absences, meetings) maintaining continuity of services and staff support

Participates in the planning and implementation of team meetings

Collaborates with supervisor to develop, implement and monitor program goals, objectives and quality improvement activities

Addresses and resolves patient/client complaints or concerns and responds to incident reports

Ensures that mental health and substance use services are fully integrated across all sites and lines of business

Participates in the planning of workflows and policies and procedures

Ensures that that staff perform duties in accordance with applicable Federal, State, Open Door and program-specific policies and procedures, safety, environmental and infection control…