Per Diem Patient Care Assistant; FGP), Brooklyn Orthopedics-Bay 26th

Position Summary

We have an exciting opportunity to join our team as a Per Diem Patient Care Assistant (FGP) at Brooklyn Orthopedics-Bay 26th Street. The FGP Patient Care Assistant (PCA) assists with administrative and patient care responsibilities to support efficient practice workflows. Responsibilities include reception, registration, answering phones, escorting patients, and completing clinical tasks within NYS scope of practice.

• Greets patients and completes check‑in and check‑out processes as needed
• Answers phones and schedules appointments
• Addresses questions or routes calls/messages to appropriate contact
• Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit
• Validates patient medical record per FGP guidelines when accessing and/or updating information
• Takes vital signs and records them in the Electronic Medical Record
• Assists with the collection of lab specimens
• Supports FGP access and quality initiatives
• Performs other duties as needed

• Completes necessary intake including obtaining patient vital signs and other tests within defined scope of practice as needed
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth
• Assists with maintaining patient flow to/from exam/treatment rooms; escorts patients and specimens throughout the facility
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures appropriate translation services or equipment is in place prior to the start of visit
• Preps the appropriate patient encounter ensuring all relevant information for the visit is up‑to‑date (bloodwork, radiology images, medications, and past medical history)
• Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter
• Works with clinical team to ensure logbooks related to equipment, specimen collection, and other clinical safety measures are followed per FGP standards
• Maintains patient privacy as it relates to HIPAA standards
• Handles appropriate patient calls and documents outcomes of all patient communications as needed
• Assists with in‑basket message management including tasks related to patient medical advice requests per best practices
• Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care
• Assists providers with procedures and/or set‑up according to specialty
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen, and medical equipment as needed; communicates when supplies need replenishment
• Cleans and sterilizes designated equipment after use, according to FGP, IPC, and manufacturer’s standards
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment
• Reviews appropriate downtime procedures as they relate to patient visit
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc.

• Responsible for greeting patients and performing intake functions including registration, form collection, updating information, and co‑payment collection
• Monitors Department Appointment Report (DAR) for checkmate “kick‑outs”, appointment notes, insurance flags, and patients needing further assistance
• Gathers all patient demographic data and materials from patients and/or their representatives; obtains insurance information (, member/group numbers, etc.), verifies eligibility electronically and collects…