Intake Specialist

Intake Specialist Needed - Immediate Work

Helping U Homecare is a licensed home care agency serving NYC, Westchester, and Long Island, we are seeking a full-time bilingual Intake Specialist for immediate hire at our Manhattan location. This is a full-time, Monday-Friday in-office position offering opportunities for professional growth and advancement. As an Intake Specialist, you will play a vital role in our organization's mission to provide unparalleled service and valued companionship to our patients.

• Contact and educate patients about Managed Long-Term Care (MLTC), Medicaid Advantage Plus (MAP) and Program for All-Inclusive Care for the Elderly (PACE) plans

• Process patient referrals, including demographic information, clinical documentation, and financial reimbursement details

• Verify eligibility and benefits for Medicare, Medicaid, Commercial, and Managed Care insurance plans through online portals and direct communication with insurance providers

• Coordinate with Managed Care representatives to confirm home care coverage eligibility and obtain initial evaluation authorizations

• Assist patient with re-enrollment, recertification, authorization, and vendor changes

• Accurately input information into internal systems to ensure timely reimbursement

• Maintain data entry of required documents and patient clinical records

• Report to the Director of Business Development and Intake

• Bilingual candidates:
  English and Spanish preferred

• Experience using HHA Exchange software required

• Experience working and navigating multiple software systems

• Proficient in customer service, communication, and follow-up skills

• Strong organizational skills with exceptional attention to detail

• Minimum of 1 years of home care experience required
  - Required

• Experience verifying Health Insurances

• Familiarity with Private Duty Nursing (PDN) and/or NHTD/TBI a plus

• Competitive salary with incentives and bonus opportunities

• Medical insurance

• Paid Time Off (PTO), including holidays, vacation, sick, and personal days

• 401(k) retirement plan

• Clarity Benefit Card

• A dynamic and supportive work environment

• Opportunities for professional growth and advancement

• A chance to make a meaningful difference in the lives of our patients

Note:

Salary range is $45,000 - $51,000 annually.