Patient Service Technician

Overview

Grade 2 - PST meets minimum requirements and experience for client office and roving (with limited locations) positions, and patient service centers offering minimal services.

Skill and comprehension level required for this category:
Phlebotomy certification (where required) from an accredited agency, and a minimum of one year verifiable phlebotomy experience. Exhibit proficiency in blood collection by venipuncture and capillary technique from patients of all age groups, and urine drug screen collections. Able to grasp a firm understanding of the importance of compliance and safety as outlined during new hire orientation and annual training.

• Administrative:
  Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, use computerized databases, written and verbal communications.
• Machine:
  Personal computer.
• Physical Demands:
  Speech clarity, utilization of fingers and hands, standing-remaining on one’s feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping. Moderate physical effort (up to 30 pounds); must comply with applicable safety procedures.
• Working Conditions:
  
  Possible exposure to infection from disease-bearing specimens; regularly exposed to the risk of blood-borne diseases; must comply with applicable safety procedures.
• Vision Requirements:
  Far acuity-ability to see clearly at 20 feet or more; near acuity-ability to see clearly at 20 inches or less; depth perception-ability to judge distance and space relationships; color vision-ability to distinguish and identify different colors.
• License/Certification/
  
  Education:
  
  Requires a High School Diploma or equivalent with a minimum of one year of verifiable phlebotomy experience. Normally requires a Valid Driver’s License along with a clean driving record.

Grade 3 - PST with a minimum of two years experience as a patient service technician/phlebotomist, and may qualify as a floater.

Skill and comprehension level required for this category:
Phlebotomy certification (where required) from an accredited agency, completion of an approved phlebotomy training course, or equivalent experience through previous employment. Minimum of two years verifiable phlebotomy experience. Exhibit proficiency in all of the following: blood collection by venipuncture and capillary technique from patients of all age groups, urine drug screen collections, paternity collections, breath/saliva alcohol testing, LCM/Cyber Tools, Test Cup, pediatric blood collections, difficult draws (patients in mental retardation facilities, long-term care facilities, drug rehabilitation facilities, prisons, psychiatric facilities, or similar facilities).

Has comprehensive understanding of compliance and safety, and is able to effectively communicate the importance of compliance and safety to other employees. Possess the ability and skills necessary to provide orientation and training for patient service technicians.

• Administrative:
  Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
• Machine:
  Personal computer.
• Physical Demands:
  Speech clarity, utilization of fingers and hands, standing-remaining on one’s feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping. Moderate physical effort (up to 30 pounds); must comply with applicable safety procedures.
• Working Conditions:
  
  Possible exposure to infection from disease-bearing specimens; regularly exposed to the risk of blood-borne diseases; must comply with applicable safety procedures.
• Vision Requirements:
  Far acuity-ability to see clearly at 20 feet or more; near acuity-ability to see clearly at 20 inches or less; depth perception-ability to judge distance and space relationships; color vision-ability to distinguish and identify different colors.
• License/Certification/
  
  Education:
  
  Requires a High School Diploma or equivalent w/2 years experience. Meet all state & local requirements for Phlebotomy. Normally requires a Valid Driver’s License along with a clean driving record.