Applications Specialist

Zorro is a rapidly expanding, cutting-edge technology startup revolutionizing how companies deliver employee benefits. Founded by repeat entrepreneurs and supported by a brilliant and growing team, our mission is to build the end-to-end financial platform for healthcare — a system that personalizes benefits for every individual, streamlines costs for employers, and ensures the entire experience works in people’s favor.

Zorro is a rapidly expanding, cutting-edge technology startup revolutionizing how companies deliver employee benefits. Founded by repeat entrepreneurs and supported by a brilliant and growing team, our mission is to build the end-to-end financial platform for healthcare — a system that personalizes benefits for every individual, streamlines costs for employers, and ensures the entire experience works in people’s favor.

We specialise in the Individual Coverage Health Reimbursement Arrangement (”ICHRA”), a transformative new benefit that replaces old one-size-fits-all group health plans. With ICHRA, employers provide tax-free funds, and employees get to choose the health insurance that's right for them.

Zorro's platform makes this new freedom simple. We guide employees through the entire process, helping them fully understand their needs, get the best coverage for them and their families, and smartly take care of their health-related finances. This flips the old benefits model on its head, putting control and personalization at the center of healthcare. With the most advanced platform in the industry, Zorro supports the end-to-end ICHRA journey, enabling the true customization of benefits at scale.

Beyond the technology, we are intentional about the environment we’re building. Zorro is proud to be one of Modern Healthcare’s Best Places to Work in Healthcare, a recognition that reflects our commitment to a culture where Zorriers can collaborate, grow, and solve the industry's most complex challenges together.

Zorro is looking for Payment & Applications Specialists to join our customer servicing and operational team. This role will focus on payment and enrollment operations with insurance carriers and client support for employees–impacting the core of our service effectiveness and client satisfaction.

• Enrollment Operations:
  Follow and maintain processes for enrolling Zorro members with insurance carriers. Document and build detailed instructions for each new carrier operational flow.
• Payment Operations:
  Work with clients and carriers to ensure the proper and timely processing of premium payments.
• Case Resolution:
  Work with carriers, members, and teammates to resolve insurance effectuation issues.

• Operations All-Star: A true Swiss Army knife—able to move seamlessly between running large-scale processes and digging deep into audit reports to spot anomalies others might miss.
• Detail-Obsessed:
  Accuracy isn’t optional here. You thrive in the weeds, love handling complex details, and know that in financial transactions and insurance applications, nothing less than 100% precision will do.
• Tech-Savvy:
  Not just comfortable with new tools, but eager to improve processes with them. Bonus points if you’ve worked with Intercom or explored AI/agentic tools.
• Data-Confident:
  You know your way around spreadsheets, dashboards, and product outputs.
• Curious and Innovative:
  Eager to dive into a new industry, ask smart questions, and apply novel solutions to unique challenges.
• Startup Attitude: A self-starter with a “get-it-done” mindset. You enjoy the fast pace, adapt quickly when priorities shift, and thrive on constant challenges.

• Bachelor’s degree or current college enrollment
• 1+ years of experience in customer service, data processing, or a related field
• Familiarity with health insurance or employee benefits is a plus, but not required

• Disruptive mission:
  Be part of a team reinventing a trillion-dollar industry.
• High impact:
  Your work will power critical decisions for thousands of employees and their employers.
• Elite team:
  Work with repeat entrepreneurs and a group of no-ego, high-horsepower builders driven to create a new benefits paradigm.
• Grow with us:
  Great opportunity to grow with the team and company as we scale.