Patient Access Rep Imaging Scheduler -Hospital OP Services

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Job Title:
Patient Access Medical Imaging Scheduler Department:
Registration

Reports to:
Patient Access Supervisor Revision Date: 2/8/2023

BROAD FUNCTION:

Strong understanding of the entire registration and revenue cycle ideology. Staying current and up-to-date in all Patient Access implementations and education. Responsible for all duties related to the scheduling cycle while using multiple programs and resources. Work under conditions of constant interruption and subject to time pressure and process change requirements. Facilitate all components of the patients' scheduled procedure prior to patient presentation for study/exam.

Communicate the hospitals' financial policies and other required documents to all patients. Identify patients who require financial counseling. Knowledge of Advance Beneficiary Notice, ICD
10 coding, CPT codes, general anatomy, and medical terminology. Communicate with provider offices, co-workers and other service areas and employees. Responsible for understanding authorization and medical necessity at time of scheduling the appointment, obtaining authorization for studies at time of scheduling the appointment per insurance requirements. Promote culture of ownership.

MAJOR RESPONSIBILITIES

• Maintain positive interpersonal relations in dealing with patients and their families so that the patient perceives a positive experience, which includes dissemination of information and resolving customer complaints.
• Demonstrate positive interpersonal relations in dealing with co-workers, physicians, physician's office staff, and other members of the health care team to achieve optimal customer service, departmental goals, efficiency, collegiality, Oswego Health Values, and quality care.
• Demonstrate the ability to provide information, guidance, and assistance to patients and provider offices.
• Perform third party payer verification and payer eligibility requirements. Knowledge of payer requirements to include No Fault and Workers Compensation claims.
• Initiate required service authorizations. Document pertinent data accurately in ARM.
• Complete daily, weekly, monthly tasks in a timely manner, inclusive of but not limited to financial support activities and designated department and organization competencies.
• Complete all department documentation accurately as assigned based on familiarity with basic forms of medical terminology, seeks assistance or resources to ensure accurate documentation of patient visit complaints and admission diagnosis descriptions.
• Follows all physician entry designated procedures to include but not limited to Doctor Other, multiple locations and address changes.
• Function through multiple Meditech modules as well as the electronic ordering system.
• Strong ability to multitask and work under stress while keeping composure and is able to perform at a high level of accuracy.
• Be able to work independently, problem solve, take instruction both in verbal and written form.

KNOWLEDGE AND SKILLS

COMMUNICATIONS ~ GUEST/STAFF RELATIONS:

• Demonstrates an ability to work effectively and communicates frequently with all members of the health care team.
• Consistently communicates appropriately with patients and staff; responds to requests for assistance promptly.
• Maintains a high degree of professionalism when communicating with the public, sets a positive example for others.
• Strong written and verbal communication skills.
• Strong ability to follow verbal and written procedure.
• Follows chain of command appropriately to resolve problems and concerns.
• Demonstrates interpersonal skills, treats staff with fairness, respect, privacy, and dignity.
• Always a solutions member of the team works cooperatively and collaboratively with others to attain departmental and organizational goals.

JOB SPECIFIC TASKS

• Competent to perform all comprehensive scheduling registration requirements as well as the comprehensive scheduling competency.
• Ability to perform outpatient registrations.
• Perform all phases of scheduling with accuracy and accountability.
• Ability to work under stress, meet deadlines and perform daily assignments with a high level of accuracy.
• Perform and have strong attention to detail and maintain knowledge and competence of concurrent education that is distributed.
• Be able to independently identify appointments that need more attention and identify the methods instructed for resolving difficult or conflicting…