Non-Clinical - Patient Access Rep

Profession: Non-Clinical

Specialty: Health Information Management

Duration: 14 Weeks

Shift: Day

Hours per Shift: 8

Experience: 1+ Years of registrar experience

License: High School Diploma/GED

Certifications: None required

Must-Have: Mandarin Fluency

Description:

Greets patients, visitors, and staff.

Registers patients in the system.

Schedules office appointments according to guidelines.

Ensures necessary forms are completed and received by appropriate parties.

Verifies and completes patient registrations.

Checks in all patients in the electronic health record per practice guidelines.

Collects necessary demographic and billing information.

Schedules office appointments based on practice scheduling protocols.

Answers telephone calls promptly and determines caller needs.

Handles questions, schedules or changes appointments, and directs callers accordingly.

Receives cash, check, and credit card payments from patients.

Reconciles daily co-payment batches and prepares patient referrals for billing.

Dispenses change to cash payment patients and prepares receipts.

Contacts billing for insurance verification for walk-in patients or those with changes in insurance status.

Scans insurance cards and photo IDs to comply with practice guidelines.

Verifies Medicaid status and obtains authorizations as necessary.

Arranges for patient transportation when needed, following established guidelines.

Assists with basic clerical support functions for practice staff.

Sorts and distributes incoming mail.

Completes routine practice forms, records, and reports.

Follows up on incomplete data by contacting responsible parties.

Aids in training new staff with the patient check-in process.

Addresses and follows up on cancelled appointments as per practice policy.

Responsible for managing appointment scheduling in the task list in the electronic health record.

Ensures task lists are kept up to date and worked daily with accurate information.

Sorts and distributes incoming mail as part of clerical support.

Types and sends letters for missed, cancelled, referred, and bumped appointments.

Answers physician lines and distributes calls promptly.

Delivers consult calls following established policies.

Performs other duties as assigned.