Receptionist - Medical Center

Mission Statement:
We provide quality healthcare with compassion.

Vision:
Exceptional people, delivering exceptional care, for a healthier community.

Values:
We commit to accountability, respect, integrity, innovation, safety and excellence always.

Rome Health is a trusted healthcare provider with a long-standing commitment to serving our community with compassion, quality, and integrity. As one of Newsweek’s Greatest Midsize Workplaces in Health Care (2026) with deep roots in the region and a strong history of clinical excellence, we provide reliable, patient-centred care across a wide range of services. Our culture is built on teamwork, respect, and accountability, and many employees build long, meaningful careers here-reflecting the stability and supportive environment we offer.

We are equally committed to the future, investing in employee growth, development, and career advancement.

Rome Health is seeking a Receptionist to manage the front desk operations of our medical offices. Appropriate candidates will have excellent customer service and will professionally greet patients, schedule appointments, assist with record maintenance, handle a multi-line phone system, and assist with administrative tasks. Other duties include, but are not limited to, the following essential job functions:

• Answer and direct incoming phone calls.
• Schedule, confirm, and reschedule patient appointments.
• Register new patients and update patient information.
• Verify insurance information and collect co-payments.
• Maintain a clean and organised reception area.
• Ensure compliance with patient privacy and confidentiality regulations (such as HIPAA, where applicable).

• Prior experience working in a hospital, ambulatory, or medical office setting preferred
• Strong communication and organisational skills
• Ability to multitask and work collaboratively in a team environment
• Basic clinical and computer skills preferred

Minimal physical effort with the ability to lift up to 15lbs. Pushing and pulling may be necessary Some walking and standing is required, but primarily sitting for extended periods (up to 2-3hrs). Bending and kneeling as needed for filing. Hearing acuity necessary for verbal and phone communication. Marvel dexterity necessary for keyboarding.

Rome Health offers a comprehensive benefits package including medical, dental, and vision coverage, Health Savings Account (HSA), and a 403(b) retirement plan with company match. Additional benefits include group and voluntary life and AD&D insurance, supplemental coverage through Aflac, and employee discounts and perks programmes.

Rome Health is an Equal Opportunity Employer.

We provide equal employment opportunities to all applicants and employees without regard to race, colour, creed, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, marital or familial status, domestic violence victim status, or any other characteristic protected by applicable federal, New York State, or local law.

Rome Health prohibits discrimination, harassment, and retaliation in all employment practices and provides reasonable accommodations as required by law.