Patient Service Representative​/Surgical Scheduler - Cayuga Plastic Surgery

About Cayuga Health Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca;
Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility. Cayuga Health is a member of Centralus Health, a community-based integrated delivery system.

Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve. Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.

We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities. Learn more ugahealth.org.

Summary:

Surgical Scheduler is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

• Schedule surgical procedures in OR and responsible for making sure everything is obtained for scheduled procedure
• Back up to prior authorization for surgeries
• Check in patients upon arrival
• Verify/Update patient demographics
• Obtain & Scan insurance cards; verify insurance eligibility
• Obtain signatures on required forms (HIPAA, etc.)
• Collect outstanding balances and co-pays
• Assist with additional scheduling such as labs, x-rays, procedures or testing; send orders
• Take messages or triage phone calls
• Schedule patient appointments
• Maintain provider schedule utilization
• Check out patient
• Responsible for daily cash out
• Scrub provider schedules, ensure patients are re scheduled when provider is out on PTO, OR time is released, providers are not double booked

• High School diploma or equivalent
• Excellent customer service and problem solving ability
• Ability to think through potential solutions to issues
• Good time management and prioritization skills
• Good computer skills
  - Epic and Microsoft Office are utilized

The above statements are intended to describe the general nature and level of work being performed by people Assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills Required for successful performance of this role. You may be asked to work in another department on occasion if staff shortages occur and if your home practice has the ability to float a staff member from one department to Cover another.

Other duties and responsibilities may be assigned as necessary.

• Previous medical office experience preferred
• College level training/education in a healthcare support field preferred

• Sitting-- 90%
• Standing-- 10%
• Reaching-- 50%
• Bending-- 20%
• Lifting-- must be able to lift 25 lb.

Physical Requirements:

Onsite;
Cayuga Wellness Center - 22 Arrowwood Dr. St. B, Ithaca, NY. 14850

Hours:

8:00am - 4:30pm Monday
- Friday

Pay Range Disclosure:
Stand…