Patient Liaison Job New York New York USA,Healthcare

Location: New York

Responsibilities

The Patient Liaison is responsible for providing direct assistance to patients, their families, staff and management, with the resolution of concerns, as well as supports the rights and responsibilities and personal interests of the patient population in general.

Responsible for all functions that take place in the waiting room itself (podium desk included).
Manages sign in sheet.
Triage patients to PSR’s according to appointment times or needs.
Establishes the reason for patients visit.
General assistance of patient’s needs in the waiting room.
Expedites late arrivals judiciously in conjunction with PSR’s and Technologist staff.
Responsible for communicating deficiencies at the front desk to front desk manager.
Required to carry a transient Think Pad/Laptop/computer needed for access to systems.
Primary facilitator of all patient complaints, feedback, and compliments in waiting room.
First point of contact for patient feedback compliment or complaints.
Provides reasonable resolution for customer complaint with assistance as needed.
Finds variable options and solutions for patient if original request cannot be met.
Investigates patient feedback with manager, team lead supervisor.
Responsible for communication between PSR’s, technologists, and patients regarding delays.
Creates realistic options for patients experiencing delays.
Effectively communicates with modalities regarding delays longer than 15 minutes.
Assists manager with process improvement (office workflow from patient point of view).
Responsible for follow-up in conjunction with manager for all patient feedback.
Identifies areas of best practice, areas requiring immediate attention, and/or improvement.

Responsibilities

Essential Duties And Responsibilities

Responsible for all functions that take place in the waiting room itself (podium desk included).
Manages sign in sheet.
Triage patients to PSR’s according to appointment times or needs.
Establishes the reason for patients visit.
General assistance of patient’s needs in the waiting room.
Expedites late arrivals judiciously in conjunction with PSR’s and Technologist staff.
Responsible for communicating deficiencies at the front desk to front desk manager.
Required to carry a transient Think Pad/Laptop/computer needed for access to systems.
Primary facilitator of all patient complaints, feedback, and compliments in waiting room.
First point of contact for patient feedback compliment or complaints.
Provides proper communication regarding feedback.
Provides reasonable resolution for customer complaint with assistance as needed.
Finds variable options and solutions for patient if original request cannot be met.
Investigates patient feedback with manager, team lead supervisor.
Responsible for communication between PSR’s, technologists, and patients regarding delays.
Creates realistic options for patients experiencing delays.
Effectively communicates with modalities regarding delays longer than 15 minutes.
Assists manager with process improvement (office workflow from patient point of view).
Responsible for follow-up in conjunction with manager for all patient feedback.
Identifies areas of best practice, areas requiring immediate attention, and/or improvement.

PLEASE NOTE:

This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications , Education And Experience

Detail-oriente…