Patient Services Specialist - Cardiology Call Center

The 61st Street Service Corporation, provides administrative and clinical support staff for Columbia Doctors
. This position will support Columbia Doctors, one of the largest multi-specialty practices in the Northeast. Columbia Doctors' practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

The Patient Services Specialist I is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialists are experienced professionals that deliver an exceptional patient experience through excellent customer service, empathy, and patience.

• Schedule appointment requests.
• Communicate insurance participation, financial responsibility and time of service policy.
• Obtain patients' insurance/demographic information and register in EPIC.
• Perform real-time insurance verification and interprets responses. Escalates cases for resolution as appropriate.
• Participate in team discussions about complex patient scheduling needs.
• Address outstanding Epic work queue accounts.
• Schedule Epic referral.
• General faxing, filing, and mail sorting.
• Provide support and back-up coverage as needed.
• Performs other related duties as assigned.

• High School Diploma or the equivalent required.
• Minimum of 1 year of relevant experience including proficiency in medical terminology.
• Excellent customer service and problem assessment skills.
• Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior high volume customer service experience in a call center environment is preferred.