Epic Manager- Clinical Environment & Innovations -Manager, Product Services & Management

Overview
Northwell Health is seeking a Manager of Clinical Experience & Digital Platforms within Enterprise Digital Services (EDS) to lead the design, integration, and activation of a unified, technology-enabled care experience across inpatient, ambulatory, and virtual settings.

This role is responsible for ensuring Epic, digital health platforms, telehealth capabilities, and in-room technologies operate as asingle, integrated experience layer, supporting Northwell’s strategy to deliver a seamless, consumer-grade, hospitality-driven patient and provider experience across all sites of care.

• Epic-Centered Platform Integration
  Partner with Epic application teams to embed workflows across:
  Digital Patient Experience engagement (e.g., MyChart, bedside platforms)
  Clinical operations and communication
  Ensure alignment of workflows across inpatient, ambulatory, and virtual care environments
  Position Epic as the core platform enabling end-to-end experience delivery
• “Room of the Future” & Smart Room Leadership
  Lead development and deployment of digital and smart room capabilities across:
  Focus on user-centered design, adoption, and measurable experience outcomes for patients and clinicians
• Centralized Experience Architecture
  Establish a “single technology hub” model for care environments by integrating:
  In-room/bedside technologies
  Virtual care platforms
  Epic workflows and patient engagement tools
  Reduce fragmentation across systems and standardize experience across sites
  Evaluating new in room technologies against financials and actual usability
• Cross-Functional Leadership
  Lead coordination across:
  Enterprise Digital Services (EDS)
  Epic application teams
  Virtual health / digital care teams
  Clinical and operational leadership
  Facilities, construction, and vendor partners
  Serve as a key integrator across clinical, technical, and operational domains

• Apply consumer-grade and hospitality principles to clinical environments:
  Intuitive, low-friction user experiences
  Self-service patient capabilities that reduce non-clinical workload
  Support improved patient satisfaction, engagement, and workforce efficiency

• Minimum of 5–7 years of experience in healthcare technology, digital health, or clinical systems
• Demonstrated experience with Epic workflows and/or integration across care settings
• Experience supporting large-scale healthcare initiatives (e.g., go-lives, new builds, acquisitions)
• Strong understanding of clinical and operational workflows across inpatient and ambulatory environments
• Experience with virtual care / telehealth platforms and workflows
• Experience with in-room or bedside patient engagement technologies
• Experience supporting capital construction projects or facility activations
• Master’s degree (MBA, MHA, or related field) preferred
• Epic certification is required

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.

* Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).