Patient Service Representative

## Patient Service Representative Apply:
101 Dates Drive, Ithaca:
Full time:
Posted Today:
R4106398
** About Cayuga Health
** Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca;
Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.

Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.

Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong.  At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.

We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.

Learn more ugahealth.org.
** Oncology Patient Representative
- Cayuga Park Oncology/Hematology
- Full Time
- Days
** When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home.

Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.
** Centralus Health is central to wellness-for all of us.
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* Job Summary:

*** Provides non-clinical support to all providers, the clinical staff, and patients of the Oncology Service line.
**
* Roles and Responsibilities:

***** Patient Registration
*** Accurately obtains or verifies complete patient demographic information
* Accurately obtains and verifies current patient insurance information
* Accurately obtains required registration documents per Cayuga Medical Center policies
** Support Team non-registration tasks
*** Answer phone for all incoming calls and direct them to the correct area
* Provide document management for department - includes importing electronic files into Aria or the scanning of documents into Aria
* Responsible for confirming the successful transmission of all faxes sent from the Aria software
* Assist with obtaining prior authorizations for either IV drugs or oral medications as required
* Assist with the rescheduling of patients as necessary due to provider schedule changes
* Assist with the proper processing of disability paperwork, including sending medical records as needed
* Processes both incoming and outgoing requests for medical records
* Processes incoming mail and distributes it appropriately throughout the department
* Act quickly to address any patient concerns or questions as they arise
** Processing Provider Orders
*** Schedule office and/or treatment visits as ordered
* Schedule lab appointments for the CHOA draw station or fax orders to outside draw centers based on patient request
* When required initiates the…