VIOP Clinical Quality Manager

Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency.

Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be employed by Lyra Clinical Associates.

We are looking for an experienced mental health clinical leader with a passion for clinical quality and management to serve as a clinical quality manager and lead for our Pediatric virtual Intensive Outpatient Program (vIOP), an accelerated, comprehensive care experience that helps young people ages 7 to 25 feel better quickly from the comfort of home. The pediatric vIOP is a critical service for acute patients who need more than traditional, once-a-week therapy.

This program is a critical component of our full-spectrum of care services. It not only helps to avoid re-hospitalization, but its availability within our services ensures these members have direct access to our core coaching, therapy, and psychiatry services once they are stabilized. For this full-time role, the primary responsibility will be to train, provide management oversight, and clinical consultation to a team of behavioral care managers and therapists practicing CBT, DBT, ERP and other evidence-based practices to vIOP clients through our innovative video therapy platform.

This includes reviewing and providing feedback on clinical quality metrics and consulting on clinical cases. You will also assist with key quality improvement initiatives including specialty consultations, provider training, and quality assurance reviews. This role is a great fit if you have training, experience, and expertise in treating clients (young adults and adolescents) with mood and anxiety disorders in an intensive outpatient program setting, as well as a commitment to evidence-based and culturally responsive care, clinical quality assurance, experience in administrative and clinical management of licensed independent mental health providers and case managers, and developing high performing teams.

This role reports to our Sr. Director, High Acuity Care Service.

• Provide clinical quality oversight and administrative supervision to vIOP therapists in clinical practice and behavioral care managers
• Support recruiting, interviewing, onboarding, and training of vIOP therapists and behavioral care managers
• Provide ongoing mentoring and consultation to vIOP therapists and behavioral care managers
• Provide ongoing feedback regarding team member’s’ performance including clinical quality, productivity, adherence to evidence-based treatment models, client feedback, and interpersonal effectiveness
• Ensure care and support provided across the team is culturally responsive and outcomes driven
• Lead ongoing 1:1’s and consultation team meeting with assigned vIOP therapists, behavioral care managers, and consultation teams
• Support Psych Urgent Care appointments (7 bookable calendar spots)
• Provide clinical coverage for vIOP individual and group sessions as needed
• Maintain a small personal caseload of clients;
• Other duties as assigned

• PhD or PSYD in clinical or counseling psychology or Master’s…