Patient Experience Specialist

Discover Better Health Careers with Rendr!

Rendr is the leading primary care–focused, multi-specialty medical group dedicated to serving Asian communities in New York. With 20+ clinical specialties across 100+ clinics, Rendr delivers comprehensive, culturally responsive care to approximately 200,000 patients across New York City and Nassau County.

Our mission is to provide world-class, value-based healthcare with kindness to Asian communities. By combining high-quality, coordinated clinical services, advanced technology, and a deep understanding of the communities we serve, Rendr is working to improve access, patient experience, and health outcomes.

Joining Rendr means becoming part of a growing, mission-driven healthcare organization with the scale and ambition to transform community-based care for Asian communities.

• Opportunities for professional growth and development.
• Competitive salary and benefits package.(Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

The Patient Experience & Service Excellence Specialist is responsible for elevating the quality of patient-centered care across all Rendr sites by observing real-time patient and staff interactions, identifying opportunities for improvement, and delivering targeted training to frontline teams. This role serves as a key driver of Rendr’s commitment to exceptional patient experience within a value-based care model. The Specialist will routinely visit clinical sites, assess service standards, coach staff, and implement structured training programs focused on communication, cultural competency, and service excellence.

• Conduct regular onsite visits across all locations to observe patient flow, staff interactions, and overall service delivery.
• Evaluate patient experience across key touchpoints (front desk, intake, clinical visit, checkout).
• Identify gaps in service quality, communication, and workflow efficiency.
• Document findings and provide actionable recommendations to site leadership.
• Develop and deliver engaging training programs focused on patient service excellence, professionalism, and communication.
• Provide real-time coaching to front desk staff, medical assistants, and clinical staff.
• Reinforce best practices in patient engagement, empathy, and culturally competent care.
• Support onboarding and continuous education initiatives tied to patient experience.
• Design and maintain standardized patient experience training materials, playbooks, and toolkits.
• Establish clear service standards aligned with Rendr’s mission and VBC goals.
• Partner with leadership to implement scalable training programs across all sites.
• Track and ensure consistency in service delivery across locations.
• Monitor key patient experience metrics (e.g., patient satisfaction scores, complaints, feedback trends).
• Collaborate with operations and clinical leadership to address performance gaps.
• Support initiatives aimed at improving quality outcomes and patient retention.
• Provide regular reporting and insights to leadership.
• Work closely with Site Managers and Operations Directors to align training with operational needs.
• Support organizational initiatives related to patient engagement, quality improvement, and VBC performance.
• Act as a cultural ambassador promoting patient-first values across the organization.

• 2–4 years of experience in healthcare…