Patient Service Specialist- Internal Medicine

Ithaca, NY, United States

Patient Service Specialist - Internal Medicine- (Full-Time)

Deliver Exceptional Patient Experiences at the Front Door of Care

Internal Medicine is seeking a Full
- Time Patient Service Specialist to join our dedicated team serving the Ithaca, Hanshaw, NY.

This role is perfect for someone who enjoys helping people, thrives in a fast‑paced environment, and wants to grow within a respected healthcare organization.

The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast‑paced medical practice.

Your Workday:

Full-time position Typical hours:
Monday through Friday schedule - 7a-6p

What You’ll Receive:

Competitive compensation

Immediate PTO accrual

Retirement plan with employer contributions

Career development and advancement opportunities

Tuition assistance programs

Employee wellness and support resources

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes
• America's Best Employers for Healthcare Professionals 2025 - Forbes
• America's Best Employers for Women 2025 – Forbes

Internal Medicine
- Hanshaw -

Guthrie Internal Medicine provides comprehensive primary care for adults from their teenage years through later life. As a Patient Service Specialist, you help patients access the care they need and serve as an important first point of contact for individuals managing their health.

A Patient Service Specialist in Internal Medicine has the opportunity to build relationships with patients over time, support preventive care, and help coordinate care for adults managing both routine and complex health conditions. Your work directly contributes to providing a smooth, welcoming experience for every patient who visits the practice.

Position Summary:

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‑motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

Education, License & Cert:

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience:

Demonstrated customer service commitment in a fast‑paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.

Essential Functions:

1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.

2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.

3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.

4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical…