Funeral Liaison

PRIMARY ROLE:

The Funeral Home Liaison serves as primary liaison between LiveOnNY and Medical Examiners and Funeral Service Professionals. The Funeral Home Liaison develops, implements, maintains and evaluates donation strategies within target markets to maximize the number of tissues recovered and transplanted.

The Funeral Home Liaison develops and maintains on-going relationships and collaborative partnerships to

improve communication, problem-solve, and formulate strategies to maximize tissue referrals, consent and

recoveries from these areas.

All services performed in this role must be conducted in compliance with applicable federal and state laws, regulations, and oversight requirements, including but not limited to CMS, New York State, FDA, OPTN, and all applicable LiveOnNY policies, standard operating procedures (SOPs), and work instructions.

EXEMPT ROLES – FULL PROFESSIONAL DEDICATION AND AVAILABILITY:

This exempt position requires the Funeral Home Liaison to devote full professional time, attention, and best efforts to LiveOnNY. The Funeral Home Liaison shall remain available to fulfill the position’s leadership and operational responsibilities inside and outside standard business hours as LiveOnNY’s needs dictate. The Funeral Home Liaison shall not undertake outside employment, consulting, or business activity, whether compensated or uncompensated, without advance written approval from the Chief Operating Officer in accordance with LiveOnNY’s Conflicts of Interest Policy.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1. Medical Examiner/Coroner and Funeral Service Relationship Management

· Proactively conducts follow-up calls with Medical Examiners/Coroners and Funeral Service professionals to discuss their experience with the organ and/or tissue donation process, solicit feedback, address questions or concerns, and identify recommendations for future donation cases.

· Ensures seamless, comprehensive, and collaborative customer service through timely and ongoing communication, presence, and visibility.

· Acts as the liaison to establish and maintain relationships and foster communication between LiveOnNY and Medical Examiners/Coroners and Funeral Service professionals throughout the service area.

2. Donation Support and Time-Sensitive Issue Resolution

· Provides time-sensitive support, including outside standard business hours when assigned or operationally necessary, in response to requests from organ and tissue donor coordinators, and contacts

Funeral Service professionals and/or Medical Examiners/Coroners by telephone to assist in resolving immediate challenges related to ongoing or pending tissue and/or organ donations.

· Provides liaison support, education, and consultation to organ and tissue donor staff concerning funeral preparation, visible changes to the body, and timely funeral arrangements. Clinical and recovery personnel retain responsibility for clinical decisions and recovery procedures.

3. Education, Outreach, and Partner Engagement

· Proactively identifies opportunities to enhance donation. Develops and conducts education and awareness initiatives regarding organ and tissue donation for Medical Examiners/Coroners and Funeral Service professionals.

· Establishes relationships with Medical Examiners/Coroners and Funeral Service professionals through participation in service area events (e.g., New York State Funeral Directors Conference) and seminars.

· Seeks opportunities to engage and collaborate with partners through professional associations or groups to support advocacy and optimize donation opportunities.

4. Reporting, Policy Development Support, and Compliance Coordination

· Submits routine reports to the Senior Director of Quality with recommendations for…