Director, Clinical Operations

Lighthouse Guild
250 W 64th St
New York, NY 10023, USA

Lighthouse Guild is the leading not-for-profit healthcare organization dedicated to addressing and preventing vision loss. Our mission is to provide exceptional services that inspire people who are visually impaired to attain their goals. We provide coordinated care in eye health, vision rehabilitation, behavioral health, and related services. Our Diagnostic & Treatment Center and Behavioral Health Center is seeking a Director, Clinical Operations to work closely with the Medical Director, vision care and behavioral health clinical leaders, and administrative leadership, to ensure that services are accessible, coordinated, efficient, and responsive to the needs of the communities served.

The Director of Health Services provides operational, strategic, and administrative leadership for the separately licensed OMH Article 31 Mental Health Treatment and Rehabilitative Services (MHOTRS) Clinic and DOH Article 28 Diagnostic and Treatment Center (DTC), as well as Low Vision and Optical Dispensary divisions. This position is responsible for patient access and experience, care coordination, staffing, operational performance and implementation of quality and safety measures.

The Director ensures care coordination and multidisciplinary integration, and regulatory compliance with the New York State Department of Health (NYSDOH) and Office of Mental Health (OMH).

• Master’s degree in healthcare administration, nursing, public health, business administration, or a related field. Current New York State professional clinical license preferred.
• Progressive leadership and healthcare operations experience in a regulated outpatient facility, diagnostic and treatment center or community health center (Article 28 or FQHC preferred.)
• Demonstrated ability to manage staffing, budgets, patient access, quality improvement, and organizational change.
• Strong working knowledge of healthcare privacy, patient safety, and regulatory compliance practices.
• Experience using electronic health records, scheduling systems, and operational reports. Knowledge of current available technology used to improve clinical workflow, operational efficiency and patient experience, with ability to integrate new and emerging technology into clinical practice.
• Understanding of Medicaid, Medicare, Managed care, and community-based healthcare delivery and experience serving diverse New York City communities. Demonstrated success in performance management and process improvement. Strong foundational knowledge of outpatient clinic structures, including the operational workflows unique to medical and behavioral health practitioners, and optometrists.
• Success in optimizing revenue cycle management.
• Experience managing complex budgets, electronic data systems, and strategic market growth.
• Foundational understanding of the unique psychosocial, medical, and accessibility needs of individuals who are blind, living with low vision or other disabilities.
• Strong communication, analytical, conflict resolution, and team leadership skills.

• Provide daily oversight for all clinical operations:
  Medical and Behavioral Health, Optometry, Occupational Therapy and Optical Dispensary services.
• Manage scheduling, registration, patient flow, and follow-up workflows to improve appointment availability and continuity of care.
• Manage relationships with referral sources to ensure timely handling of all inbound referrals and appropriate feedback to referral sources to maximize patient volume and provision of care.
• Establish and ensure consistent procedures for intake, clinical handoffs, diagnostic testing, results tracking, and referral…