Manager; Highmark Stadium

Premium Experience Manager (Highmark Stadium)

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Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and centre through our white‑label approach.

Our network of 450 venues worldwide hosts 20,000 events annually and entertains 165 million guests each year, powered by deep expertise and flawless execution in feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world‑class live events.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

As the ambassador of hospitality across Highmark Stadium’s all‑inclusive Founders Club and the Buffalo Bills team dining facility, the Premium Experience Manager leads a team with warmth, precision, and purpose. The role leads food & beverage operations in the Founders Club, guiding a dedicated team to deliver best‑in‑class, high‑touch experiences that foster guest loyalty and elevate the Buffalo Bills brand. The manager also partners with the team‑dining chef to oversee hospitality and service execution within the team‑dining room, providing a refined and discreet environment for Buffalo Bills players, coaches, administrative, and business staff.

• Serve as the primary contact for VIP guests and Buffalo Bills team dining needs, providing a targeted, space‑specific, best‑in‑class experience
• Lead team members in operations and service standards
• Coordinate with Premium Director to ensure operational success of spaces
• Achieve planned costs in labor and COGS and work within budgeted guidelines
• Build strong, long‑term connections to enhance client loyalty and retention
• Implement programs for guest preferences and personalization
• Partner with the culinary team to exceed clients’ expectations, including menu development, tastings, and communicating service standards
• Oversee rentals and client vendors, including building management COI required for all events; vendors include floral, décor, entertainment, and audio‑visual/sound
• Gather and analyze client feedback to identify improvement opportunities
• Assist in planning and executing surprise‑and‑delight moments
• Coordinate exclusive moments with Buffalo Bills players and team members
• Innovate new ways to elevate the premium experience
• Ensure seamless operational execution on game day and event day
• Troubleshoot and resolve issues in real time
• Hire, schedule, and oversee hourly club employees and front‑of‑house team‑dining members
• Manage hourly venue staff by coaching, counseling, monitoring performance, and performing disciplinary actions when appropriate
• Perform additional related duties, tasks and responsibilities as required

• Minimum of 3 years of experience in high‑end hospitality environments, with a proven ability to lead and inspire teams to deliver exceptional service
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
• Demonstrated success in planning and executing high‑volume events for 500 to 1,000 guests, with meticulous attention to detail and flawless coordination
• Strong leadership background within renowned fine‑dining establishments, luxury hotels, or exclusive private clubs, including managing staff, setting standards for excellence, and cultivating a positive, performance‑driven culture
• Exceptional discretion, integrity, and trustworthiness, with a commitment to upholding client confidentiality and representing the brand with professionalism

• Supervisory experience with the ability to motivate and lead teams
• Ability to effectively manage and produce in a matrixed environment
• Excellent interpersonal and communication skills
• Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
• Excellent…