Hyatt Place Buffalo​/Amherst - Night Auditor

Join to apply for the Hyatt Place Buffalo/Amherst - Night Auditor role at Schulte Hospitality Group

Emerald Hospitality Associates is seeking a dynamic, service-oriented Night Auditor to join our team!
EHA is an organization whose success is rooted in our four core beliefs:
Integrity, Engagement, Quality and Community.

What's in it for you? When you join EHA you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us.

Our Company:
Emerald Hospitality Associates is a hotel development and management company that prides itself on building long-term relationships with both people and organizations.

JOB DUTIES AND RESPONSIBILITIES

• Greets and assists all guests during arrival and departure.
• Provides courteous guest services by responding promptly and efficiently to inquiries, requests and complaints.
• Coordinates the delivery of guest services by other hotel departments and outside vendors.
• Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
• Maximizes room revenue and occupancy levels through suggestive selling techniques.
• Handles and balances the department's accounting of money, receipts, guest accounts, and other forms of credit; operates the department's cash register.
• Operates the department's cash register.
• Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
• Performs clerical duties to include handling incoming and outgoing mail, faxing, photocopying and bookkeeping as needed.
• Sets up and breaks down meeting rooms as needed.
• Sets up breakfast area and dining room as needed.
• Occasionally may need to clean a guest room.
• Acts as manager on duty when the manager is not available.
• Maintains information and communication sources such as room inventory, lost and found logs, telephone information, logbook, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.
• Maintain a clean, pleasant, and professional image to guests and associates.

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED); or equivalent combination of education and experience.

KNOWLEDGE,

SKILLS AND ABILITIES

• Ability to multi-task
• Ability to communicate effectively verbally and in writing
• Team player
• Ability to exceed expectations of guests
• Basic accounting/math skills

PERKS/BENEFITS
Work Today, Get Paid today with Daily Pay!

• Track your daily income with updates after every shift you work
• Transfer your earnings instantly or next day
• Automatically save a portion of your paycheck

In addition to Daily Pay,
Emerald Hospitality Associates offers a robust selection of perks/benefits that include, but aren't limited to:
Paid Time Off, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more!
Emerald Hospitality Group is an Equal Opportunity Employer.