Host : Fl-Miami Lakes

Benefits

• Employee discounts
• Free uniforms
• Health insurance

The Host or Hostess is the friendly face that welcomes guests to our establishment, ensuring they have a memorable dining experience from the moment they arrive. Responsible for managing reservations, seating guests, and maintaining the lobby area, they play a vital role in orchestrating the flow of guests and optimizing their satisfaction. With their warm demeanor and excellent customer service skills, Hosts/Hostesses create a welcoming atmosphere that keeps guests returning.

Furthermore, they have the opportunity to earn tips through their direct interaction with guests, enhancing their overall compensation.

• Welcome guests with a warm greeting and friendly demeanor.
• Manage reservations and communicate wait times effectively.
• Seat guests promptly and efficiently, considering table availability and server rotations.
• Keep the lobby area clean, organized, and inviting for guests.
• Handle phone calls and assist with inquiries and reservation requests.
• Assist servers and other staff members to ensure smooth operations.
• Monitor guest flow to maximize seating efficiency and minimize wait times.
• Provide attentive customer service, addressing guest inquiries and concerns promptly.
• Maximize tip potential by delivering exceptional service and hospitality.

• Previous experience as a host/hostess or in a customer service role is beneficial.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure situations.
• Strong organizational skills and attention to detail.
• Team player mentality with the ability to work collaboratively.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Enthusiasm for providing outstanding service and creating positive guest experiences.
• Willingness to learn and adapt to new procedures and systems.
• Dependability and punctuality are essential qualities.