Resort Manager

Job Description:

Resort Manager – Lake Belle RV Resort Position Title

Resort Manager

Lake Belle RV Resort, Holly Hill, FL

Owners

Full-Time

We are seeking a dynamic and detail-oriented Office Manager to join our team at Lake Belle RV Resort. The Office Manager will play a crucial role in ensuring the smooth operation of the resort’s administrative functions, providing exceptional customer service, and supporting the owners. This position requires a proactive individual with excellent organizational skills, a friendly demeanor, and a passion for creating a welcoming environment for our guests.

• Management and Operations
  • Manage day-to-day operations of the resort.
  • Assist in creating and improving resort operating procedures.
  • Coordinate with contractors and vendors for supplies and services.
  • Assist the owners in planning and executing resort events and activities.
  • Ensure compliance with all resort policies and procedures.
  • Conduct regular inspections of the resort to maintain cleanliness and functionality.
  • Collaborate with owners and staff to address any facility issues.
• Guest Services
  • Greet and assist guests upon arrival, providing information and answering questions.
  • Handle reservations, check-ins, and check-outs efficiently.
  • Address and resolve guest complaints and issues in a professional manner.
  • Ensure a high level of guest satisfaction through excellent customer service.
  • Anticipate guest needs and personalize their experience to ensure a memorable stay.
• Monitor and adhere to an office budget.
• Handle petty cash and make periodic bank deposits.
• Staff Coordination
  • Supervise resort staff and provide guidance as needed.
  • Schedule and coordinate staff shifts and duties.
  • Conduct training sessions for new employees on resort procedures and customer service.
  • Foster a positive team environment and promote staff development.
• Hospitality and Guest Experience
  • Develop and maintain strong relationships with guests to encourage repeat visits and positive reviews.
  • Gather and analyze guest feedback to continuously improve service quality and guest satisfaction.
  • Coordinate with local attractions and services to provide guests with comprehensive information and recommendations.
  • Implement and uphold the highest standards of hospitality, ensuring that every guest feels valued and appreciated.

• Proven experience as an Office Manager, Front Office Manager, or similar role.
• Excellent organizational and multitasking abilities.
• Strong interpersonal and communication skills.
• Proficiency in modern cloud-based software (e.g., apps and online reservation systems).
• Knowledge of basic bookkeeping and financial principles.
• Ability to handle sensitive information with confidentiality.
• High school diploma: additional qualifications in Office Administration or Hospitality Management are a plus.
• Previous experience in the hospitality industry, particularly in guest services, is highly desirable.
• Demonstrated ability to create a welcoming and positive atmosphere for guests.

• Full-time position with flexibility for weekends and holidays as needed.
• Primarily indoor with some outdoor duties around the resort.
• Primarily standing, walking, or driving the resort. Limited sitting during a shift.
• Interaction with guests, staff, and vendors on a regular basis.
• We are a clean air resort – There is absolutely no smoking or vaping allowed on property.
• Background checks and drug tests are mandatory for employment.

• Opportunities for professional growth and development.
• A positive and supportive work environment.
• The chance to be part of a vibrant and thriving RV resort community.

If you are a dedicated and enthusiastic individual with a passion for hospitality and office management, we invite you to apply for the Office Manager position at Lake Belle RV Resort. Join us in creating memorable experiences for our guests and ensuring the seamless operation of our resort.

Please submit your resume and cover letter detailing your qualifications and experience to