Hotel Front Desk Supervisor

Retreat Hotels and Resorts
• Middletown , DE , US

We’re in search of a hotel front desk supervisor who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met.

If you have at least 1 year of previous front desk experience with Marriott and you’re looking for a leadership opportunity on a fantastic team, apply now!

• Foster a positive and supportive work environment, demonstrating a positive attitude and leading by example
• Collaborate effectively with other departments and team members to ensure guest satisfaction and seamless operations
• Supervise current front desk staff and assist with the hiring and training of new team members to ensure excellent customer service and adherence to hotel policies
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed

• Marriott experience preferred
• Previous supervisor or lead experience preferred
• Must have flexible availability, including weekends and evenings
• Prior hospitality experience of 1 year is required for this position
• Bookkeeping skills and experience with MS Office a plus
• Have superb communication skills, management skills, and multitasking skills

$16 - $18 hourly

Retreat Hotels & Resorts is a full-service developer, owner, asset manager, and operator of hotels and resort communities with a growing portfolio of award-winning properties and a presence along the East Coast. Our relationships—with our guests, employees, and partners—are at the heart of everything we do. We’ve earned a reputation as an honest broker and trusted partner to local governments, investors, and top brands such as Marriott, Hilton, Choice, and independent flags by doing what we say we’ll do.

Our mission is to enhance our communities with thoughtfully designed hotel and residential developments that offer world-class guest experiences, boost local economies, protect our environment, launch and sustain rewarding careers, and deliver exceptional returns to our investors.