Front Desk Supervisor

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
About the location: A Manhattan landmark on Billionaires' Row. Experience five‑star, New York hotel living in our modern‑deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun‑filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

The Front Desk Supervisor is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. Supervises at the Front Desk. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.

Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

• Minimum of 1 Year Front Office experience
• Strong verbal and written communication skills
• Excellent problem‑solving and relationship‑building skills
• Excellent personal presentation
• Previous experience in a related position
• Knowledge of and ability to use Opera preferable
• Multi‑lingual, a plus

• Competitive salary and a comprehensive benefits package
• Market‑leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

This is a full time, on‑site position requiring flexibility to work morning, afternoon, and overnight shifts.

$41.20/HR

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - (Use the "Apply for this Job" box below)./

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