Housekeeping Manager

Overview

Housekeeping Manager at EOS Hospitality leads the housekeeping team, ensuring exceptional guest and employee experiences while achieving operational and financial goals.

• Encourage a team‑mindful culture, serving as a role model and coaching staff for a growth mindset.
• Conduct orientation and in‑service training covering company policies, operating procedures, OSHA standards, Forbes standards, and housekeeping equipment.
• Create weekly housekeeping schedule, manage payroll processes, and maintain inventory purchase and re‑order.
• Establish and uphold cleaning, safety, and conduct standards, inspecting all public areas for cleanliness and recommending improvements.
• Investigate and resolve guest complaints, record work assignments, personnel actions, and time cards, and generate periodic reports.
• Represent guest and employee voice in staff meetings and collaborate with other departments.

• 1‑3 years of hotel housekeeping management experience; luxury properties preferred.
• Experience with NY Local 6 Union.
• In‑depth understanding of Forbes Travel Guide standards.
• Ability to lift and carry 50 lb and perform frequent bending, stooping, kneeling, and standing.
• Schedule flexibility for a 24‑hour operation.
• Maintain a high personal appearance and grooming, and maintain confidentiality of sensitive information.

• Strong interpersonal and leadership skills.
• Outstanding communication and service‑orientated approach to guests and colleagues.
• Proactive problem‑resolution, anticipating, preventing, and solving issues.
• Effective multitasking, prioritization, and collaboration with other departments.
• Proficiency with Microsoft Office (Excel, Word, Email).

$70,000.00 – $75,000.00

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E‑Verify.