Housekeeping Manager

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Old world glamour meets modern luxury at The Beekman, a Thompson Hotel, nestled in the epicenter of vibrant Lower Manhattan. Built in 1881 as one of New York City’s first skyscrapers, the heart of this iconic landmark building is its extraordinary nine‑story Victorian atrium and pyramidal skylight. Featuring 287 guest rooms, The Beekman boasts two signature duplex penthouses with private rooftop terraces.

This award‑winning luxury‑lifestyle hotel is a rare combination of world‑class dining by James Beard award‑winning restauranteurs, hidden cozy corners, captivating artwork, and attentive staff eager to exceed your expectations. The Beekman is a masterpiece rediscovered.

The Rooms Manager (Housekeeping) will report to the Director of Housekeeping and will oversee property operations, ensuring that the highest levels of hospitality and service are provided. The Rooms Manager represents the property in resolving any guest‑related situation and acts as a liaison between the housekeeping and front‑office departments to guarantee that guests are receiving quality services that exceed their expectations.

They must adhere to hotel Health and Safety guidelines as well as NYC Health Department and OSHA standards, acting in all matters related to the safety, security, satisfaction, and well‑being of hotel guests and colleagues. The Rooms Manager will be expected to act with honesty and integrity while working in a fast‑paced, high‑pressure environment. Daily tasks will include assigning housekeeping boards, maintaining accurate records of assignments, inspecting guest rooms, public spaces, and offices, and being alert to potential problems and malfunctions of hospitality services.

They will make on‑the‑spot corrections and coordinate with other managers to deliver special services to selected guests. During their shift, the Rooms Manager is responsible for maintaining lobby, guest rooms, hallways, and front‑area appearances, handling guest complaints, and ensuring that they are resolved to guest satisfaction. They will also be responsible for departmental scheduling based on forecasted business levels, payroll, supply review, inventory maintenance, and all training with team members, including Hyatt Compliance Training, Sexual Harassment, OSHA, Service and Cleanliness Trainings, and monthly meetings.

Prior to leaving, the Rooms Manager must complete closing duties, including reviewing assignment status and completing any follow‑up action necessary for individual departments, while ensuring the house is set for maximum sale each night.

• A warm and hospitable personality with a drive to assist the needs of others.
• The ability to work collaboratively across all departments of a fast‑paced luxury hotel.
• Minimum of two years of previous Front Office/Housekeeping management experience in a luxury or lifestyle hotel.
• A college degree in hospitality or related field.
• Clear, concise written and verbal communication skills in English.
• The ability to accurately compute and manipulate mathematical calculations.
• Proficient knowledge of systems used on property including Windows, OPERA PMS, Kronos, Rex, Birchstreet, and HotSOS.
• The ability to work a variety of schedules to include AM, PM, Overnight, Weekends, and Holidays.
• Previous experience with NYC unions is desirable.
• Endure various physical movements throughout the work areas.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.

Employees at Hyatt receive top‑tier benefits, which include paid time off, hotel discounts, competitive insurance packages, company‑matched retirement savings plans, life insurance, and the opportunity to take your career around the world.

$70,000.00 - $75,000.00 annually.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.