Regional Operations Manager

Location

Remote-travel based around our NYC hotels. Travel to Chicago, IL is also required.

The Regional Operations Manager will provide short-term task and project support to the hotels within our region. They will be involved with varying operational roles and will provide guidance and direction to the Executive Committee Members, especially when new positions are being onboarded to our independent/full-service hotels. This position will be accountable for assisting each hotel achieve and exceed results in financial metrics, guest-satisfaction and team-member engagement.

• Navigate all Brands web sites to understand hotel brand needs.
• Understand all brand and non-brand satisfaction tools and direct hotels on how to improve standings.
• Review and report on all MCR compliance reports.
• Help lead hotel teams in the development and implementation of individual hotel performance strategies.
• Continuously improve guest and team member satisfaction and maximize financial performance for the hotel.
• Achieve budgeted revenues, market share performance growth, monitor and control food, beverage and labor costs and maximize profitability within all areas of the hotel.
• Train and onboard existing or newly recruited open leadership positions in the hotel and develop specific processes to ensure overall success.
• Prepare or review financial reports and special project analytics.
• Proactively communicate regarding people or product to senior level management.

• Bachelor’s degree with a concentration in hospitality or related field preferred.
• At least 4 years experience as a Hotel General Manager or Executive Committee Member.
• Must have at least 7 years experience in a full-service hotel along with specific experience in F&B and/or Rooms Management positions.
• Ability to travel to all NYC independent hotels without notice and as needed.
• Ability to travel to Chicago.
• New York City union experience.
• Experience in critiquing and evaluating hotel financial statements.
• Finance / analytics experience is preferred.
• Management and Customer Service experience; strong administrative skills.
• Demonstrated ability to lead.
• Comfort working with budgets, payroll, revenue and forecasting.
• Strong communications skills.
• Marriott experience preferred.

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

• Hotel Discounts
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance – available after 30 days of employment for full-time team members

Seniority level
:
Executive

Employment type
:
Full-time

Job function
:
Management and Manufacturing

Industries
:
Hospitality