Manager- Front Office

Employee Value Propositions

At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We nurture curiosity and roles at Hyatt will help you learn new skills that support your personal and professional development. Care defines us ’s our superpower. We create a culture of warmth, empathy and respect. We build connections, celebrate success and create inclusive environments, together.

To demonstrate the Hyatt’s purpose – We care for people, so they can be their best in daily operation, we believe that our mission “ We deliver distinctive experience for our guests” will be achieved.

• Ensure the Front Office operates successfully and efficiently in accordance with Hyatt International Brand Standards.
• Ensure to maintain an updated awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
• Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Office services.
• Assist with the preparation and regular update of the Rooms Departmental Budget, in close cooperation with the Director of Rooms ensuring targets are met and costs are effectively controlled.
• Exercise efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout the department. This will be based on the principles of a flexible employee base (Full Time & Part Time employees), flexible rostering, multi-skilling and multi-tasking.
• Delegate appropriately, duties and responsibilities to equip and resource employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.

• Good computer skills (Knowledge of Opera is desirable)
• Experience in a managerial position
• Good customer service, communications and interpersonal skills are a must.
• Japanese and English skills are necessary.

• Complimentary and discounted Hyatt accommodation worldwide after 3months probation.
• Hyatt’s e-learning and development programs.

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.

Peggy Focheux Duval:
Director of Learning & Development, France

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