Senior Events Manager - Langham

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori.

The Senior Events Manager is responsible to be proactive and service-driven Senior Events Manager to oversee groups and catering-only functions of all sizes. This role is ideal for someone who excels in managing events with a high-touch, detail-oriented approach. You will act as the main point of contact for clients, coordinating logistics to ensure successful and seamless event execution.

• Adheres to all standards, policies, and procedures.
• Manages group room blocks and meeting space of all sizes.
• Manages customer budgets to maximize revenue & profitability to meet customer needs.
• Manage hotel reservations for assigned groups of all sizes.
• Up-sells products and services throughout the event process.
• Oversees customer experiences from file turnover through the post event phase.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Celebrate successes and publicly recognizes the contributions of colleagues.
• Participate in customer site inspections and assist with the sales process when necessary.
• Take ownership of revenue forecasting accuracy by managing daily pickup, pace reports, daily revenue reports, and identifying any errors, uplift and/or risks.
• Take ownership of floor plan management by developing, maintaining, and optimizing floor plan templates for various event layouts, collaborating with Banquets, AV, and Operations teams to ensure feasibility, compliance, and efficiency.
• Ensure accurate and timely closing of banquet revenue by verifying banquet checks, reviewing Daily Report, reconciling event charges, and finalizing revenue in Salesforce.
• Ensure all event components (e.g., food, AV, décor etc) are on time and executed to the client’s satisfaction.
• Act as the primary point of contact for vendors, clients, and attendees during the event.
• Troubleshooting issues and ensuring any problems are resolved promptly.
• Play a key role in mentoring, developing, and training the Events Executive, Events Manager and Events Coordinator, providing hands-on guidance to support their professional growth and performance.
• Identifies operational challenges associated with group and works with the property staff and customers to solve these challenges and/or develop alternative solutions.
• Champion administrative excellence by creating and maintaining accurate menus, pricing, text/notes, and templates within Salesforce to ensure consistency and efficiency.
• Create BEOs, Resume, Invoices and floor plans.
• Attend and contribute to BEO & Resume meetings.
• Reviews billing and payments with clients.
• Interacts with guests to obtain feedback on product quality and service levels.
• Makes presence known to customer at all times during entire event process.

• Physical activities include lifting up to 20lbs.
• Sitting for long periods is likely.
• Talking, hearing, seeing and reaching
• During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment

• Strong organizational and time-management skills, with the ability to manage multiple events or tasks simultaneously.
• Exceptional communication skills, both verbal and written, with the ability to work effectively with clients, vendors, and team members.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of…