Supervisor - Airport Lounge; JFK

Pay Information

Base pay range: $28.00 per hour.

The role of the Airport Lounge Supervisor is a hands‑on leader focused on executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating administrative and operational activities of assigned team members at the premium lounge, by Airport Dimensions supporting the Chase Sapphire Lounge by The Club, located in the John F. Kennedy International Airport. The Supervisor will oversee all front‑of‑house (FOH) employees during their shift, maintain proficiency in all lounge FOH positions, and champion hospitality service.

• Guest Experience – Maintains a friendly, cheerful, and courteous demeanor, accurately answering inquiries.
• Hospitality Focus – Provides generous, friendly, and warm‑spirited service.
• Leadership – Leads by example and gives clear guidance.
• Multi‑Tasking – Manages multiple responsibilities simultaneously.
• Active Listening – Gives full attention, asks questions, and does not interrupt inappropriately.
• Reading Comprehension – Understands written documents.
• Speaking – Communicates information effectively.
• Writing – Communicates effectively in writing.
• Conflict Resolution – Deescalates situations professionally.
• Problem Solving – Develops solutions to remove obstacles.

• Oversee shifts, hold pre‑shift huddles, and complete shift notes.
• Meet guest needs through communication and courteous service skills.
• Ensure guests are satisfied with their experience through regular interactions.
• Coordinate assigned team members in accordance with company policies and applicable laws.
• Direct the activities of up to 30 team members at any given time.
• Assign duties to staff and follow up for completion.
• Coach and train Front‑of‑House staff.
• Assist with cleaning rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and break rooms when assigned by a manager.
• Communicate with guests and employees using a positive and clear speaking voice.
• Remain calm and alert, especially during emergency situations or heavy lounge activity.
• Supervise the front desk to ensure friendly greetings and effective policy communication.
• Resolve guest issues, complaints, and problems efficiently.
• Assist managers with interviewing and hiring new hourly staff.
• Coordinate with lounge managers to address service issues requested by guests.
• Monitor alcoholic beverage service and alert management as needed.
• Maintain knowledge of regulatory agency requirements.
• Maintain current state‑approved Responsible Alcohol Management certification and/or Food Handlers/Managers Permit, if applicable.
• Possess basic knowledge of alcoholic beverages.
• Perform administrative tasks as required.
• Ensure compliance with TSA and local airport authority regulations.
• Perform other duties as assigned.

• Team spirited – Collaborates with all staff and departments.
• Accountable – Takes ownership of duties.
• Customer First philosophy – Meets customer needs and expectations.
• Decision maker – Makes quick, effective decisions in unanticipated situations.
• Knowledgeable about lounge operations.
• Excellent communication – Verbal and written.
• Timely and efficient information delivery.
• Safety procedure follow‑up and incident reporting.

• 5 years of guest service or hospitality experience and/or training.
• 2‑3 years of leadership/supervisory experience.
• Demonstrated management and leadership skills.
• Friendly, enthusiastic, and outgoing interaction with guests and coworkers.
• Effective presentation of information in one‑on‑one and group settings.
• Composure under pressure and cultural awareness.
• Presentable appearance per service standards.
• Stands during entire scheduled shift.
• Handles a fast‑paced shift up to 10 hours.
• Ability to lift and/or move up to 40 pounds.
• Walk, bend, twist, and stand for normal job functions.
• Regular reporting on work progress.
• Work rotating shifts, including weekends and holidays.
• Passes security background check and clearance for airport work.
• Mentions of medical, disability, vacation, and benefits are reference only for employment eligibility.

Hyde Park Hospitality (HPH) is a dynamic, fast‑growing company with deep roots in the food business, recognized with Crain’s Fast 50 Award in 2025. HPH provides airport concessions, management staffing, brand licensing, and contracted food and facilities management. We value diversity and welcome applicants of all protected statuses to apply.

Mid‑Senior level

Full‑time

Other

Hospitality