Service Manager

Service Manager

Apply for the role of Service Manager at Convene Hospitality Group (CHG), a global portfolio of lifestyle brands focused on creating places and experiences that bring people together.

CHG designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, from small corporate meetings to immersive brand activations. We love bringing people together in person, and that passion extends to our employees as well. If you’re interested in creating inspiring moments of connection, consider joining our team.

• Location:
  
  SoHo neighborhood, New York City, within the landmarked Scholastic Building.
• Size: 32,000 square feet.
• Capacity:
  Full venue buyout capacity of just over 450 guests.
• Spaces:
  Seven unique meeting and event spaces, including a main hall, breakout spaces, a boardroom, and galleries for networking and receptions.
• Key Amenities:
  White box space for branding, in-house catering with customization, in-room AV technology supported by an on-site team, dedicated hospitality resources, and easy public transportation access.

• Supervise and set up the culinary service efficiently for participants and ensure that it follows the Program Execution Order.
• Supervise the service team and support staff, including setup, utilities, maintenance, and security.
• Coordinate culinary service between the culinary team and the service team.
• Keep the culinary informed of accurate counts.
• Review menu and service with production and culinary teams.
• Enforce all rules and regulations, and carry out all safety and emergency programs.
• Monitor all beverage consumption.
• Follow all health and safety regulations and ensure the sanitation and cleanliness of service areas.

• Minimum of 2 or more years of progressive experience in a conference center or a related field.
• Previous supervisory responsibility preferred.
• Strong knowledge of service standards and different service types.
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.
• Involved in and/or conduct ongoing training of service specialists to maintain service standards.
• Manage opening and/or closing inspection duties.
• Maintain service cleanliness in front and back of the site.
• Ensure positive overall client satisfaction.
• Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner.
• Adhere to basic hygiene procedures and grooming standards.
• Flexible and willing to work long hours when required.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time.

Base Salary Range: $70,000 — $75,000 annually. This role is also eligible for Convene's annual incentive performance bonus plan.
Base salary range reflects anticipated compensation based on current national data. Minimums and maximums may vary by location. Individual pay is based on skills, experience, and other relevant factors.

• Health & Wellness:
  Day‑one health coverage, 24/7 virtual care, emotional well‑being support, fertility & family planning benefits.
• Time Off & Balance:
  Generous PTO, birthday off, paid parental leave, year‑end holiday closure.
• Financial Growth: 401(k) with company match, support for education, courses, and certifications.
• Development & Recognition:
  Ongoing career growth opportunities and recognition programs to celebrate milestones.
• Community & Impact:
  Volunteer and give‑back opportunities, chance to make a real impact in the work you do.

Mid‑Senior level

Full‑time

Other

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.