In-Room Dining Manager

In
- Room Dining Manager

Mandarin Oriental New York is looking for an In-Room Dining Manager to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath‑taking views of Manhattan and Five‑Star hospitality. Luxurious amenities include MO Lounge, all‑day dining overlooking Central Park and the Manhattan skyline; a 14,500 square‑foot Five‑Star Mandarin Spa; and a state‑of‑the‑art fitness center with a 75‑foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square‑foot pillar‑less ballroom with three walls of windows overlooking Central Park.

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York City, the In‑Room Dining Manager is responsible for an efficient operation of the department and meets guests’ expectations for quality of the product and service while making sure that all standards and procedures of the department are being followed and are consistent. The In‑Room Dining Manager reports to the Director of In Room Dining.

• Support company’s philosophy and culture through Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and achievement of our Mission Statement.
• Provide leadership and support for assistant managers, order takers, servers and mini‑bar attendants; train, evaluate and schedule Room Service staff; perform administrative duties such as scheduling, payroll and inventory, stock replenishment, etc; inspect Room Service area, floors, and service landings to maintain standards.
• Respond to guest inquiries and coordinate special arrangements; enforce established guidelines and policies of the hotel and carry out disciplinary action(s), as necessary; implement new menus and promotions such as holiday and special event promotions; provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Respond to guest questions; provide guest assistance, direction and information as requested when working in public areas; attend pre‑conference and post‑conference meetings; perform daily departmental meeting with all Room Service Staff to engage and motivate; manage event orders and other special IRD events and junkets, and ensure timely delivery of all items, and oversee proper set‑up and breakdown of special events;
  
  communicate all group information/changes to appropriate hotel colleagues in an accurate and timely manner; maintain an active trace system for guest history on their F&B preferences; audit checks when necessary; ensure all guest orders, including amenities are delivered in a timely manner and in line with company standards.
• Maintain compliance with FLHSS standards; perform a variety of other duties as assigned by the Director of In‑Room Dining; report all suspicious persons or activities and hazardous or unsafe conditions to management; understand and follow the laws and guidelines for beverage service.
• Be highly knowledgeable about the Reservation System and Info Genesis POS system; ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable; ensure menu descriptions are up to date and distributed appropriately; assist with check reconciliation regarding voids, promos and discounted items; assure checks are settled honestly and accurately.
• Develop monthly forecast; monitor payroll of department; review and approve departmental…