Concierge

Location: New York

Concierge page is loaded## Concierge locations:
NY - New York - Loews Regency Hoteltime type:
Full time posted on:
Posted Todayjob requisition :
R0080634

Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.
** Job Specific
*** Greets guests in a warm, friendly, and professional manner
* Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
* Familiar with local dining, shopping, and entertainment offerings
* Is completely conversant in all information in the Concierge Fact Book
* Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
* Becomes familiar with guest names and acknowledges them by name
* Serves each guest on a one-to-one basis with utmost courtesy
* Personalizes all services and anticipates guest requests whenever possible
* Makes dining, theater, tour, travel, and other arrangements for hotel guests
* Assists guests with transportation needs
* Arranges childcare
* Presents guest orientation sessions for new arrivals
* Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
* Works closely with in-house vendors to satisfy guest entertainment needs
* Constantly displays outstanding communication and guest relations skills
* Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors – both in face to face discussions and over the telephone
* Answers telephone in accordance with Loews Hotels standards
* Takes a proactive role in providing assistance in the hotel lobby
* Provides tours of the hotel, displaying extensive familiarity with its history and interior décor
* Maintains inventory of local maps and brochures
* Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
* Retrieves guest messages from computer
* Sets up and disassembles the morning and evening concierge service
* Conducts Random Guest Survey Calls in accordance with hotel policy
* Other duties as assigned
** General
* ** Promotes and applies teamwork skills at all times
* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
* Is polite, friendly, and helpful to guests, management and fellow employees
* Executes emergency procedures in accordance with hotel standards
* Complies with required safety regulations and procedures
* Attends appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and work area
* Complies with hotel standards, policies and rules
* Recycles whenever possible
* Remains current with hotel information and changes
* Complies with hotel uniform and grooming standards

Wage range for this position, based on experience, is $30.70 to $38.37.Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service.  As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.

Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada.  Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.  We pride ourselves on the individuality and uniqueness of our offering.

Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades.  We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for…