Bell Captain

Bell Captain

Mandarin Oriental New York is looking for a Bell Captain to join our Guest Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool.

In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

Based at the Mandarin Oriental New York within the Guest Service Department in New York the Bell Captain is responsible for overall communication, organization, record keeping and facilitation of an efficient guest service operations.

The Bell Captain reports to the Director and Assistant Director of Front Office Operations.

• Initiate contact with guests entering the hotel
• Approach guests needing assistance
• Be familiar with all hotel services including spa and dining
• Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Guest Relations colleagues to ensure complete follow up
• Other duties as deemed appropriate by the Director of Front Office and Front Office Manager
• Ability to read emails and share pertinent information with the guest service team.
• Ability to utilize digital platforms that records guest long term storage items.
• Ability to complete manual guest item storage logs accurately and timely.
• Ability to complete manual logs of guest items for porterage.
• Ability to communicate with the guest service team on provided communication devices to relay requests such as check in, check out, room moves and other tasks.
• Ability to understand guest inquiries and provide responses.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to promote positive relations with all individuals who approach the Bell Stand and by telephone.
• Ability to think clearly, quickly, maintains concentration and makes concise decisions.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Ability to ensure security of guestroom access.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with other departments and o-workers as part of a team.
• Ability to be flexible as the job changes.
• Ability to analyze and resolve problems exercising good judgement.
• Ability to work flexible hours, including weekends, holidays and evenings if necessary.
• Must have a professional image and personality exuding confidence and leadership skills.
• Be an ambassador to The Mandarin Oriental Hotel Company at all times, in and outside of one’s workplace.
• Ability to be a clear thinker in pressure situations and exercise good judgements.
• Ability to work well under pressure of check-in/check-out of guests and in coordinating all departmental functions.
• Ability to focus attention on guests’ needs.
• Ability to remain stationary at assigned post for extended periods of time.
• Maintain complete knowledge of:
• All hotel features/services, hours of operations
• All hotel restaurant food concepts, menu price range, dress code and ambiance
• Daily expected arrivals/departures
• Scheduled daily group activities, names and locations of…