Operations Manager

The operations manager at our luxury hotel supports the hotel's smooth and efficient day-to-day operations, working closely with department heads and senior management to ensure exceptional guest experiences and operational excellence. This role serves as a key liaison between departments and assists in managing staff. The ideal candidate is detail‑oriented, proactive, and passionate about hospitality, with strong organizational and interpersonal skills.

Here, you don't just manage; you take action. You'll support the Front Office, Concierge, and Reservations operations. But that's not all. You'll also be a comforting presence in the lobby, assisting our guest services agents and guests and providing solutions to guest requests.

At the core of our operations is the guest experience. If you're a strategic thinker, you'll excel in executing pre‑arrival plans to maximize room inventory and drive revenue. Please expect to be involved in guest arrival and departure and to uphold our brand standard in every area of operation.

Part of your role includes building a robust team culture. You'll assist with training and provide coaching and feedback to motivate the team.

Working with us means being an enthusiastic, helpful, and positive leader. You will be expected to maintain open communication with each department, respond positively to new ideas and developmental feedback, and be available to assist the different departments. In the true spirit of teamwork, your role may also extend to other assignments as directed by the leadership team.

As an operations manager, you effectively balance responsibilities and are adept at multitasking, prioritizing, and meeting deadlines, all while maintaining a professional, responsible, and mature demeanor.

You must communicate effectively with all levels of team members and guests in an attentive, friendly, courteous, and service‑oriented manner. Proficiency in MS Word, Microsoft Excel, and other applicable computer systems is necessary. A high school or equivalent education is required, and an Associate's or Bachelor's Degree in a related area is a plus. A minimum of three years of hospitality experience, including at least two years of supervisory experience, is required.

All team members must maintain a neat, clean, and well‑groomed appearance per our Wall Street Standards. After all, you're part of the New York scene now!

Are you ready to take on this exciting role and shine on the stage of New York City Hotel Talent? If so, we can't wait to meet you!

Note:

This job description does not include an exhaustive list of all job functions. Team Members will be required to perform any other job‑related duties assigned by their supervisor.

* The anticipated compensation range for the position is $67,k per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc.

The compensation and benefits information are provided as of the date of this posting. company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Source:
Hospitality Online