Concierge - Fifth Avenue Hotel

Position Description

Opportunity:
Concierge

Serve as an ambassador of The Fifth Avenue Hotel, delivering a refined, seamless, and personalized guest experience. Assist guests with elevated services, both proactively and upon request, while expertly coordinating and communicating the hotel’s luxury amenities.

Responsibilities

• Warmly greet and acknowledge guests with polished professionalism, offering thoughtful assistance at every opportunity.
• Provide sophisticated guidance on premier local attractions, cultural institutions, and exclusive events.
• Arrange transportation with meticulous attention to comfort, timeliness, and guest preference.
• Secure dining reservations, curated experiences, and event tickets, including access to sought-after or exclusive venues.
• Receive, store, safeguard, and deliver guest luggage, mail, and personal items with impeccable care.
• Pick up and deliver items or run errands with precision and discretion.
• Fulfill unique or high-level guest requests, including sourcing specialty items or coordinating bespoke services.
• Support the Guest Service team during peak arrival and departure periods or staffing shortages.
• Maintain full awareness of guest satisfaction metrics and actively contribute to the highest standards of luxury service.
• Adhere to all safety practices and required protective equipment standards.
• Ensure that every guest departs fully satisfied with the hotel experience.
• Perform additional duties as assigned by management.

Experience

• High School diploma or equivalent.
• Prior customer service experience required; luxury hospitality experience strongly preferred.
• Strong knowledge of the local area, including cultural highlights, fine dining, luxury retail, and notable events.

Work Environment

• Flexible schedule required, including holidays, weekends, and varied shifts.
• Role requires extended periods of standing and/or sitting, walking, and occasional lifting up to 50 pounds.