Assistant Housekeeping Manager

Location: Hyatt Centric Wall Street, New York, NY
Department: Housekeeping
Reports to: Director of Housekeeping / Housekeeping Manager
Job Type: Full-Time, On-site

Hyatt Centric Wall Street NYC is seeking an enthusiastic, detail-oriented, and hands-on Assistant Housekeeping Manager to support our Housekeeping leadership team. This role is vital in maintaining the highest standards of cleanliness, service, and guest satisfaction in accordance with Hyatt brand standards. The Assistant Housekeeping Manager helps lead, train, and supervise the housekeeping team to ensure guest rooms, public areas, and back-of-house spaces are clean, well-maintained, and inviting.

• Support daily operations of the Housekeeping Department including room inspections, staffing, scheduling, and inventory control

• Supervise and motivate Room Attendants, Housepersons, and Laundry staff to maintain cleanliness standards and timely room readiness

• Conduct regular inspections of guest rooms, corridors, public areas, and service areas for cleanliness, safety, and maintenance issues

• Ensure compliance with Hyatt brand standards, local health regulations, and safety protocols

• Assist in hiring, training, and onboarding new team members; coach and provide feedback to team on performance and development

• Collaborate with Front Office and Engineering teams to address guest concerns, room status, and maintenance needs

• Maintain inventory of linen, guest room supplies, and cleaning products; place orders as necessary

• Manage lost and found procedures and uphold confidentiality of guest and hotel information

• Monitor labor productivity and support cost control and efficiency initiatives

• Address guest service recovery issues with professionalism and empathy

• Previous experience in housekeeping or hospitality leadership preferred (minimum 1–2 years in a supervisory or management role)

• High school diploma or equivalent required; associate degree or hospitality-related education preferred

• Strong leadership, organizational, and interpersonal communication skills

• Working knowledge of housekeeping procedures, equipment, and cleaning chemicals

• Ability to multi-task in a fast-paced, high-occupancy hotel environment

• Proficiency in Microsoft Office and property management systems (preferably Opera, HotSOS, or similar)

• Flexibility to work weekends, holidays, and varying shifts as required

• Must be able to stand, walk, bend, and lift for extended periods

• Ability to lift, push, or pull up to 35 lbs

• Comfortable working in varying environmental conditions (heat, humidity, dust, etc.)