Host - Gjelina NYC

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join to apply for the host - gjelina nyc role at gjelina group

host - gjelina nyc

host - gjelina nyc

salary range: $18.00 - $22.00 + tips (doe and state)

about us: we define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, hr or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.

position summary: as a team member of the gjelina group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized.

the host/hostess is the main point of contact with guest interaction. The host/hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards in accordance with all company guidelines. Host/hostess greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter guest names into the computer/reservation system, show guests to their table and bid guests farewell as they leave.

This position also includes making bookings and delivering a delightful yet efficient reservations service. As reservationists, you are meticulous at administration, ensuring that every detail of a customer's reservation has been accurately recorded following established procedures.

general attributes

• to maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
• to have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
• to be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
• to be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• to be flexible, responding quickly and positively to changing environments
• to maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

• report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with california labor law. Keep the manager informed when you leave the kitchen.
• maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
• adhere to all health, safety, alcohol control and sanitation protocols.
• know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes.
• greeting guests as they enter, and putting them on a waiting list as necessary.
• providing guests with menus and answering any initial questions.
• seating guests at tables or in waiting areas.
• assigning guests to tables they prefer (110 seats) while keeping table rotation in mind so that servers receive the right number of customers.
• engaging with guests to ensure they're happy with food and service.
• responding to complaints and helping to resolve them.
• answering phone calls, taking reservations and answering questions.
• providing…