Door Persons - Substitute

Luxury Collection Manhattan Midtown, New York, New York, United States of America

Posted Tuesday, August 19, 2025 at 4:00 AM

The Door Person (Substitute) at The Lexington Hotel is responsible for greeting and escorting guests to their rooms. This role includes opening doors and assisting guests and visitors as they enter and leave the property. The Door Person will inform guests about the hotel's amenities, services, hours of operation, and local areas of interest and activities. Additionally, they will identify and explain room features to guests, such as how to use room keys, the mini-bar, ice and vending areas, the in-room safe, and valet laundry services.

The Door Person will transport guest luggage to and from rooms and the designated bell area, as well as assist with luggage storage and retrieval. They will help guests in and out of vehicles, including loading and unloading luggage, and provide guests with directions. The Door Person will also arrange transportation for guests, such as taxi cabs, shuttle buses, or limousine or sedan services, and record advance transportation requests as needed.

Communication of parking procedures to guests and visitors is also part of the role.

It is essential to follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to a manager, and maintain awareness of any undesirable individuals on the property. The Door Person should ensure that their uniform and personal appearance are clean and professional while maintaining the confidentiality of proprietary information.

Welcoming and acknowledging all guests, anticipating their service needs, assisting individuals with disabilities, and expressing genuine appreciation are key components of the role. Clear and professional communication is vital when interacting with others and answering phone calls with appropriate etiquette. The Door Person should develop and maintain positive working relationships with colleagues and comply with quality assurance expectations and standards.

The position requires the ability to read and visually verify information in various formats (e.g., small print) and move at a speed necessary to respond to work situations (such as running, walking, or jogging). The Door Person must be able to stand, sit, or walk for extended periods or throughout an entire shift. They should also be able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.

The role includes navigating sloping, uneven, or slippery surfaces and using stairs or service ramps. Bending, twisting, pulling, and stooping to reach overhead or below the knees are also required.

Finally, the Door Person should perform any other reasonable job duties as requested by supervisors.

Luxury Collection Manhattan Midtown, New York, New York, United States of America