Senior Receptionist

Senior Receptionist

Compass Group USA

Location:

New York, NY

$28.00/hr - $32.00/hr

Rapport is a specialised division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference centre management. Working as a Senior Receptionist will allow you to engage with clients, guests, vendors, and employees in a friendly manner, ensuring a memorable experience. You will support the Reception Services Manager, greet visitors, escort guests, assist with conference room bookings, and perform a range of hospitality duties.

• Support the Reception Services Manager by ensuring every guest is greeted with enthusiasm.
• Greet all guests/visitors and make eye contact within 10 ft. of entrances.
• Engage clients with a smile and acknowledge them promptly.
• Act as way‑finder and hospitality resources for all guests.
• Assist in the check‑in process or escort guests to their destination.
• Register guests in the building security system.
• Escort guests to their destination.
• Assist customers in booking conference rooms.
• Review and memorize profiles of VIP guests expected for the day.
• Welcome VIP guests using service‑excellence standards.
• Maintain awareness of business activity and communicate updates.
• Communicate effectively with team members and pass necessary information to colleagues.
• Provide ad‑hoc support such as lunch cover and callouts.
• Support training of new associates and complete checklists.
• Participate in the cross‑training program covering all areas of the department.
• Build and maintain relationships with employees and repeat guests.
• Adhere to Standard Operating Procedures.
• Communicate issues to the Reception Services Manager and staff.
• Understand client culture and key activities, providing transparency.
• Know emergency procedures and be prepared to act in emergencies.
• Follow the Hospitality signature look.
• Memorise FAQs and know the building, surrounding areas, transportation, restaurants, and New York City happenings.
• Stand and walk frequently throughout the lobby.
• Lift and carry up to 30 lbs.
• Perform all other duties as assigned.

• High School Diploma with at least two years of relevant hospitality or customer‑service experience.
• Excellent organisational skills, able to prioritise and juggle many tasks simultaneously.
• Excellent oral and written communication skills.
• Strong computer skills and proficiency with Office technology.
• Ability to work calmly and effectively in stressful situations.
• Exceptional client‑service skills that exceed expectations.
• Punctual, dependable, and dedicated to operational excellence down to the smallest details.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.

Entry level

Full‑time

Administrative

Food and Beverage Services

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