Communications Operator

Join our team as a Communications Operator at Wildflower Farms, Auberge Resorts Collection. The Communications Operator is a vital member of the guest services team, handling outside calls, guest room requests, and internal communications. Responsibilities include managing phone systems, providing information about hotel services, taking messages, handling guest issues professionally, and maintaining equipment and records.

Core Responsibilities

• Answer and respond to telephone calls professionally.
• Manage all incoming and outgoing calls at the front desk.
• Provide accurate information about hotel amenities and services.
• Handle wakeup call requests and deliver messages appropriately.
• Address guest issues and coordinate with team members or managers.
• Maintain records of guest requests and issues.
• Familiarize with hotel services, departments, and terminology.
• Handle telephone equipment properly and keep the area clean.
• Know departmental extension numbers and emergency contacts.
• Build good relationships with other departments.

Pay Rate: $20/hour

Qualifications

• Experience with communication systems, luxury hotel experience preferred.
• Ability to anticipate guest needs and multitask.
• Knowledge of communication management systems.
• Computer skills, especially Google documents.
• Strong organization and communication skills.
• Reliability, diligence, and attention to detail.
• Self-motivated and enthusiastic, able to lead by example.

Additional Information

Auberge Resorts Collection offers unique luxury experiences across the globe. Visit  for more information. We are an Equal Opportunity Employer, committed to diversity and inclusion.

Job Details

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Hospitality

This job posting is active and accepting applications.