Front Desk Associate

Overview

Join to apply for the Front Desk Associate role at Weekender Hotels
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This is a young, fast-growing company (recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration. We specialize in creating inspiring hotel stays for our guests in iconic destinations.

This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup culture, and grow personally and professionally with an amazing team.
Weekender values include:

• Embrace a Growth Mindset
  • Always be a student and always be open-minded
• Be Adventurous
  • Be excited by challenge and willing to fail-forward
• Be a Ninja
  • Commit to being world class at your job and lean-in to your superpowers
• Be a Host
  • Treat guests and teammates like you would family
• Be of Integrity
  • Own your Domain:
    Be accountable to your job & the greater mission
  • Embrace honesty, transparency and vulnerability
  • Follow-through and do what you say you’re going to do

The Front Desk Associate I serves as the primary contact for guests, assisting with check-ins and check-outs, basic reservations, and providing information about hotel services. This entry-level role focuses on delivering a friendly, professional guest experience while learning hotel systems and procedures.

• Greet guests warmly upon arrival, verify reservations, and check them in/out accurately
• Assist with room reservations via phone, online platforms, or in person, using basic PMS functions
• Provide information about hotel amenities, local attractions, and directions
• Respond to guest inquiries and requests courteously and promptly
• Communicate with housekeeping, maintenance, and other departments to support guest needs
• Maintain accurate guest records and perform basic administrative tasks
• Follow all safety and operational protocols

• Guest check-ins and check-outs are accurate and efficient
• Guest inquiries and requests are handled promptly and professionally
• Positive guest feedback regarding friendliness and helpfulness
• Demonstrates eagerness to learn and follows procedures correctly

• Ability to interact with guests in a friendly, courteous, and professional manner.
• Clear and effective verbal and written communication to understand and respond to guest needs.
• Ability to maintain accurate guest information and handle transactions with precision.
• Strong organizational skills and ability to multi-task.
• Knowledge of workplace safety procedures.
• Capability to address guest issues and find solutions to resolve complaints effectively.
• Efficiently handle multiple tasks simultaneously, including phone calls, check-ins, and guest inquiries.
• Familiarity with reservation systems and property management software.
• Ability to work in varying temperatures.

The Pay Range For This Role Is

16 - 18 USD per hour (Old Forge, NY)

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Hospitality

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