Product Manager, Pre and Post
Listed on 2026-01-02
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Hospitality / Hotel / Catering
Location: New York
WHO WE ARE
Lindblad Expeditions is a pioneer in the Expedition Travel space, with a legacy of exploration and discovery spanning decades. From taking the first citizen explorers to Antarctica in 1966, to opening the Galápagos and Easter Island to tourism, to launching our innovative partnership with National Geographic in 2004, our mission has always been to connect travelers with the world’s most extraordinary places.
Today, our fleet of 16 ships takes nearly 25,000 guests annually to some of the planet’s most remote and pristine locations. At Lindblad Expeditions, we do whatever it takes to ensure our guests experience the “Exhilaration of Discovery.”
POSITION SUMMARYIn this dynamic role as our Product Manager, Pre and Post (PPM), you’ll be at the forefront of crafting unforgettable experiences by conceptualizing, creating, budgeting, and executing all pre- and post-voyage services. From designing multi-day land extensions to coordinating seamless internal air arrangements, group transfers, and optional hotel nights, your creativity will know no bounds. Put your financial prowess to the test as you closely manage offerings to optimize revenue opportunities.
As the first impression for our guests, you will play a crucial role in not only enhancing their journey but also driving revenue and optimizing the overall guest experience. Your contributions will be instrumental in supporting operational excellence across all programs, ensuring that every detail is executed to perfection and rooted in the company’s legacy of responsible exploration.
ESSENTIAL DUTIES- To perform this job successfully, the employee must be able to perform each essential duty satisfactorily on determined timelines. Additional duties may be added or assigned at any time. Duties listed below are in the context of the pre- and post- voyage portion of the expeditions.
- Build, price, and execute pre- and post- voyage services, including multi-day land extensions.
- Work with destination management companies (DMCs) to source, price, and contract services, negotiating favorable rates and ensure top performance.
- Collaborate with Voyage Product Managers (VPMs) to ensure pre/post programs complement at-sea experiences and avoid overlap.
- Identify and drive opportunities to increase passenger conversion on land-based add-ons.
- Own all Pre & Post Experience guest survey scores and implement improvement plans as necessary.
- Seek opportunities to build experiences with LEX-NG Fund supported projects and/or individuals into voyage offerings.
- At all trainings and events, be equipped with current knowledge and examples of the company’s environmental and social/community impact programs, and prepared to share this knowledge with others who represent our brand.
- Determine the need for internal air (commercial or charter) within programs and coordinate with the Procurement team to select and contract preferred air suppliers.
- Provide clean handoffs to Coordinators, Additional Services (ASCs) for ongoing manifesting and logistics.
- Identify programs needing included or additional hotel nights and hospitality rooms and collaborate with Procurement to select properties aligned with LEX standards.
- Support execution of embark/disembark hospitality services (hospitality room, luggage storage, food & beverage, AV, guides, printouts, etc.).
- Manage group airport transfers and on-the-ground transportation of all pre- and post-services.
- Ensure vendor coordination, communication, and alignment with LEX service expectations.
- Develop and maintain arrival/departure guidelines, working itineraries, and LEX rep handbooks.
- Support Knowledgebase documentation and operational playbooks.
- Perform Emergency Duty services during select nights and weekends monthly.
- Own pricing and profitability for all PPM services.
- Collaborate with Marketing and Sales to position offerings for high conversion.
- Track guest feedback and develop and implement improvements.
- Serve as geographic or program lead (as…
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