Front Desk Associate

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The Front Desk Clerk creates an exceptional guest experience by delivering warm, efficient, and professional service in alignment with AC Hotel and Marriott brand standards. This role is responsible for check‑in/check‑out procedures, handling guest inquiries, resolving issues promptly, and promoting Marriott Bonvoy enrollment to enhance guest loyalty.

• Greet guests promptly and warmly, ensuring a smooth and welcoming arrival experience.
• Complete check‑in and check‑out procedures accurately using Marriott systems.
• Provide detailed information about hotel amenities, local attractions, and services.
• Respond to guest inquiries and resolve concerns quickly and professionally.
• Maintain a polished, service‑oriented atmosphere consistent with the AC brand.
• Actively promote and enroll guests into the Marriott Bonvoy loyalty program.
• Explain benefits clearly and confidently to drive enrollment and engagement.
• Meet or exceed hotel expectations for daily and weekly Bonvoy sign‑up goals.
• Ensure accurate capture of guest data during enrollment.
• Answer phone calls courteously and efficiently following Marriott standards.
• Manage room assignments, keys, requests, and billing with a high level of accuracy.
• Process payments, secure deposits, and update guest folios as needed.
• Coordinate with housekeeping, maintenance, and other departments to ensure timely room readiness and service recovery.
• Maintain an organized, clean, and professional front desk environment.
• Follow all security, safety, and confidentiality procedures.
• Uphold all company policies, including cash‑handling, PCI compliance, and guest privacy.
• Report any safety hazards or suspicious activity immediately.

• Previous hotel or customer service experience preferred;
  Marriott experience is a plus.
• Strong communication and problem‑solving skills.
• Ability to multitask in a fast‑paced environment.
• Proficiency with computers; experience with Marriott PMS systems (e.g., FOSSE, MARSHA) is helpful.
• Flexibility to work evenings, weekends, and holidays as needed.
• Professional appearance and adherence to AC brand standards.
• Excellent oral, written, and interpersonal communication skills.
• Work well with others and enjoy teamwork.

This position is physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

This position would require little to no travel outside the property and surrounding area.

$12.93 - $24.29 per hour (rate depends upon state/market).

OTO Development is an industry‑leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select‑service, extended‑stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401(k) with company match, company‑provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position:
Front Desk Associate
Department:
Property
Hourly:
Yes
Position

Reports to:

General Manager

Employment Type:

Full‑time
Seniority Level: Entry level
Job Function:
Other
Industries:
Hospitality