Senior Event Operations Manager - Hilton Midtown

Job Description

Senior Event Operations Manager - New York Hilton Midtown (HOT0C4GM
)

New York Hilton Midtown 1335 Avenue Of The Americas New York 10019

The New York Hilton Midtown is looking for a Senior Event Operations Manager to join our team! We are looking for a candidate who really loves to execute events.

It’s all about location in NYC and New York Hilton Midtown places you right in the heart of the action. With over 1,900 rooms and 150,000 square feet of banquet space, this property offers advancement opportunities, terrific benefits, and a space for you in the city that never sleeps.

Passion for Event execution and customer satisfaction.

Ability to listen and follow through will attention to detail.

Flexible schedule and comfortable on the banquet floor 80% of the day.

Has 1 year experience in banquets or private dining in a hospitality environment which includes hotels, private clubs, and individual catering venues.

The ideal candidate will have experience with Agylis POS system, experience managing a unionized team, schedule flexibility, and at least 1 year of banquet experience.

Full availability and schedule flexibility needed for this role, including nights, weekends, and holidays.

$85,000 - $90,000 / annually.

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through Daily Pay

Medical Insurance Coverage – for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education :

Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

As a Senior Event Operations Manager, you would be responsible for leading a team of staff in the Banquet and Catering operations.

Specifically, you would be responsible for performing the following tasks to the highest standards:

Executes all aspects of the written Event Order, Diagram, Resume and corresponding arrangements between the hotel and customer during the meeting or event.

Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event and directs the banquet staff in servicing all banquet activities to ensure a successful function.

Successful achievement of this goal will ultimately result in a major contribution to the re-booking of group business for future dates as well as positive Meeting Planner Survey Scores.

Maximizes revenues through effective up-selling of products and services on the floor.

Promotes services for future group business.

Assist the Director in the administration of all Banquet and Catering operations to include, but not limited to, guest service, monitoring food and beverage quality, inventory management and cost controls.

Assist with the development, implementation and maintenance of department service guidelines and standards for the Banquet and Facilities staff who set up all functions.

Monitoring and developing team member performance to include, but not limited to, providing supervision, training, and conducting counselling and evaluations and delivering recognition and reward.

Maintains and reports deficiencies in the public meeting space/exhibit hall.

Serves as on-site service personnel for ancillary and vendor services, affiliates/exhibitors.

Supervises the setup of function rooms to include…