Housekeeping Manager

Housekeeping Manager – Highgate

2 days ago – Be among the first 25 applicants.

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion in assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, the company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue‑management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

Location:

Hyatt Regency Times Square – a perfectly located, ultra‑modern, full‑service hotel situated directly on Broadway between 48th and 49th Streets. The hotel has 795 modern, newly renovated guestrooms.

The Housekeeping Manager at Hyatt Regency Times Square is responsible for overseeing the daily operations of the housekeeping department to ensure the highest standards of cleanliness, guest satisfaction, and colleague engagement are consistently achieved. This leader manages room attendants, house attendants, public area attendants, and laundry operations while ensuring adherence to Hyatt brand standards, property‑specific cleanliness guidelines, and health and safety protocols.

The position requires a hands‑on leader with exceptional attention to detail, strong organizational skills, and the ability to drive operational excellence in a fast‑paced, high‑volume environment.

• Complete daily payroll edits and weekly payroll processing for Housekeeping and Security.
• Ensure final payroll submission every Friday by 10:00 AM.
• Maintain the department attendance calendar and update the Daily Productivity Tracker.
• Execute vacation approvals after department head sign‑off.

• Maintain par stock levels of all housekeeping tools and supplies.
• Conduct weekly inventory and submit reports by Sunday EOD.
• Order and receive all POS supplies.
• Manage linen, amenity, and cleaning supply inventories with a focus on cost control and efficiency.
• Oversee vendor relationships, including Star Laundry, Cintas Uniform Rental Program, and all key suppliers.
• Coordinate uniforms rental program with Cintas and the Uniform Attendant every Tuesday and Friday.

• Ability to work in a fast‑paced environment requiring strong attention to detail, multitasking, quick decision‑making, and coordination with multiple departments.

• Open the Housekeeping office daily (5 days/week) and serve as dispatch for all operational calls.
• Manage DNDs, room swaps, room sale adjustments, and all call entries into BOB.
• Provide floor coverage as needed to support operations.
• Oversee VIP room inspections and ensure consistent application of special touches.
• Manage all daily housekeeping requests submitted via email.

• Assist with responding to HySat Medallia reviews and follow up on all guest‑reported defects.
• Administer all aspects of Lost & Found, including guest inquiries, storage, tracking, and item returns.

• Draft main and maintain weekly desk schedules for Housekeeping and Security.
• Submit schedules for review on Monday/Tuesday.
• Compile weekly room inspection notes and monitor BOB Heat Map trends.
• Conduct regular safety audits and maintain documentation for safety procedures, training records, and inspections.
• Coordinate preventive maintenance needs with Engineering.

• Minimum 3–5 years of progressive housekeeping or rooms division management experience in a full‑service or luxury hotel (preferably in a high‑volume, urban property).
• Prior experience with unionized environments preferred.
• Strong familiarity with…